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Keep telephone with BT but switch Broadband?

ST7 — Sun, 04 May 2025 19:55:14 GMT

Is it possible to switch BT broadband but keep the DV landline? Seems few BB providers do telephone lines these days certainly not as cheap as the couple of quid BT currently charge for DV on top of my BB

Re: Keep telephone with BT but switch Broadband?

jac_95 — Sun, 04 May 2025 19:57:39 GMT

Hi ST7,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Keep telephone with BT but switch Broadband?

jac_95 — Sun, 04 May 2025 20:22:03 GMT

@ST7

Unfortunately you won't be able to have your broadband switched to another broadband provider that uses Openreach while keeping your BT Digital Voice service at the same time.

BT Digital Voice requires you to have broadband and router supplied by BT.

There are third party VoIP services that may be more beneficial in what you are trying to achieve. These third party VoIP providers are not tied to who supply's your broadband service

Re: Keep telephone with BT but switch Broadband?

ST7 — Sun, 04 May 2025 20:26:23 GMT

Thanks, thought that'd be the case to be honest. BT charge a pittance for the phone but now out of contract and seems pointless paying more for BB than other providers. TBH I'd happy dump the landline as never use it but the missus likes the fact we still have it.