https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432915#M103484 Either call 0800 800 150 or text GUIDE to 61998 and someone will be in contact Mon, 05 May 2025 07:34:40 GMT Manatarms84 2025-05-05T07:34:40Z https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432905#M103482 <P>Picked up the phone this morning to make a call and discovered we have no dial tone and therefore can't make any calls. I have tried numerous times and ways to report this (through 'My BT' online, calling the 'Help line' and by text) to no avail. What to do next to get phone line back?&nbsp; &nbsp; &nbsp;FYI - We are not due to switch to digital line until July.</P> Sun, 04 May 2025 22:32:30 GMT https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432905#M103482 Harricobean 2025-05-04T22:32:30Z https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432915#M103484 Either call 0800 800 150 or text GUIDE to 61998 and someone will be in contact Mon, 05 May 2025 07:34:40 GMT https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432915#M103484 Manatarms84 2025-05-05T07:34:40Z https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432917#M103486 Thank you for your reply. As stated in my query, I have already tried the options you have suggested plus some additional ones. I will keep trying today, but as it's a Bank Holiday I'm not sure there will be any response. Mon, 05 May 2025 08:04:23 GMT https://community.bt.com/t5/Home-phone-including-Digital/Unable-to-report-loss-of-phone-line/m-p/2432917#M103486 Harricobean 2025-05-05T08:04:23Z