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Landline not working. HELP

johnLehan — Wed, 07 May 2025 11:06:03 GMT

My landline has gone completely dead this morning, i keep trying to report a fault but every online or text help wants the number with fault, then say they will call us back, but how can they went there is a fault - loody stupid. i have tried to give my mobile for then to respond to on but they wont accept a mobile for a landline fault.

how am i ment to get this sorted. please help. is there a number i can speak to a person on that can help.

Re: Landline not working. HELP

imjolly — Wed, 07 May 2025 11:14:01 GMT

are you a BT Broadband customer and if so could you have been moved to digital voice?

Text PHONE to 61998 (charges may apply at your standard rate).

Re: Landline not working. HELP

Ali_A — Thu, 08 May 2025 07:32:28 GMT

Hi @johnLehan

Do you have an alternative phone, like a mobile, you can call from?

You can find the contact number, as well as checking service status and a line test on our Contact us about landline and Digital Voice technical support page.

It's always worth switching your router off for a few minutes and back on again first.

Ali