This topic

Digital Voice - Caller ID only working when connected to Smarthub and not via Digital Voice Adapter

TheBlade — Sat, 10 May 2025 17:01:32 GMT

I've just been moved to BT Digital Voice. I had already pre-ordered a Digital Voice Adapter, as my main phone connection is not next to my Smarthub.

Incoming and Outgoing phone calls all working fine, but I'm not getting any Caller ID come through for incoming calls.

BT have checked and confirmed it is enabled on my line.

I just did a test with the phone connected directly into the Smarthub and discovered that Caller ID is working fine.

Back to the Digital Voice Adapter, and no Caller ID.

I've seen on BT website there is a newer version of the Digital Voice Adapter now which has rounded corners. Any ideas if this is just a change to the external look or if the electronics inside are improved and maybe might work with Caller ID now?

I tried using an old ADSL filter connected between the Adapter and phone, but that didn't make a difference either.

Any other ways I might be able to resolve?

Re: Digital Voice - Caller ID only working when connected to Smarthub and not via Digital Voice Adapter

jac_95 — Sat, 10 May 2025 17:02:39 GMT

Hi TheBlade,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Caller ID only working when connected to Smarthub and not via Digital Voice Adap

imjolly — Sat, 10 May 2025 17:09:01 GMT

From previous forum posts using an ADSL filter worked but it appeared that not every ADSL filter worked. Unfortunately it appeared to be trial and error

Re: Digital Voice - Caller ID only working when connected to Smarthub and not via Digital Voice Adap

TheBlade — Sat, 10 May 2025 17:45:24 GMT

I've added a BT socket with capacitor onto the output of the Digital Voice adapter, but sadly still didn't work, no caller ID.

Re: Digital Voice - Caller ID only working when connected to Smarthub and not via Digital Voice Adap

imjolly — Sat, 10 May 2025 18:32:11 GMT

Then I would go back to CS 03301234150 and get them to re-activate it explaining what you have already tried