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House Move - Landline and Broadband

jillvt — Wed, 14 May 2025 15:05:18 GMT

A family member is moving house, and currently has BB Fibre (Hub) and Normal Landline connected to hub (digital voice?). Upon arranging the move been told the new location/road doesn't have the latest BT technology. This means they have been sent a EE 4G Router with SIM Card and will not be able to have a landline or the original hub.

Is this now the correct set up as just doesn't seem right but not an expert? Wasn't even offered Digital Voice option.

Thank you.

Re: House Move - Landline and Broadband

jac_95 — Wed, 14 May 2025 15:07:39 GMT

Hi jillvt,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: House Move - Landline and Broadband

licquorice — Wed, 14 May 2025 15:48:35 GMT

Its possible that the new address doesn't have FTTP ( Full fibre) and the FTTC cabinet is full.

Enter the address in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome and post a screenshot of the result.