This topic

Digital Voice Migration

tek_architect — Sun, 18 May 2025 15:45:57 GMT

Hello,

I am trying to contact BT (without any success) on behalf of my elderly father so I can be the nominated point of contact for his switchover to BT Digital Voice. He has a tele care system in his home too that I need to make sure will work. He is being migrated within the next 30 days apparently. Dialling 0330 1234 150 gets me stuck into a cycle of text messages and clicking on options that are not relevant to Digital Voice. The URLs sent with the documentation do not allow me to make contact with a human being to discuss requirements. The Chat Bot is of no help.

Can someone from BT please reach out to discuss further if possible. I have wasted over 90 minutes trying to find ways to get in touch.

Apologies for the slight rant.

Re: Digital Voice Migration

jac_95 — Sun, 18 May 2025 15:47:39 GMT

Hi tek_architect,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice Migration

chrisjp — Sun, 18 May 2025 16:44:37 GMT

"Can someone from BT please reach out to discuss further if possible."

This is a customer to customer forum so, apart from the Moderators (who have no access to customer accounts), no-one at BT is observing this request.
Although you say the ChatBot is no use, I would persevere with it - a number of people (including myself) have eventually got in touch with a helpful agent who has dealt effectively with their issue.

Re: Digital Voice Migration

tek_architect — Sun, 18 May 2025 17:56:31 GMT

Hi Chrisjp,

Thanks for taking the time to respond. I shall try and persevere. All I wanted was a quick chat to a human being. I work in technology and the User Experience and Customer Experience is not the best from BT here. I’d give a net promoter score (NPS) of 4/10.

How my 85 yr old father was meant to deal with this on his own beggars belief.

Cheers

Re: Digital Voice Migration

jac_95 — Sun, 18 May 2025 18:02:38 GMT

@tek_architect

It also depends on what time of day you called. Apparently but not tried it myself going to option 1 then option 1 and finally option 5 will get you to a person.

So that's 0330 1234 150

Then option 1

Then option 1 again

Then option 5

Hope that helps

Re: Digital Voice Migration

tek_architect — Sun, 18 May 2025 20:24:21 GMT

Thank you very much @jac_95. I’ll give that a try tomorrow.

All the best