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Hi

Lin3 — Thu, 29 May 2025 10:49:10 GMT

Hi I received text message from bt saying I wanted to cancel my phone service. This is not the case. Said I have to phone a number by 2pm tomorrow or they will cancel it.

any help would be much appreciated

Legitimate bt text message?

Lin3 — Thu, 29 May 2025 10:42:15 GMT

Hi I received a text message this morning from “BT” it said that I was stopping my bt service and they’d be sending me a letter. I haven’t asked to cancel it. I have to phone 08007834787 by 2pm tomorrow to stop this cancellation. Is this a scam?

Re: Hi

licquorice — Thu, 29 May 2025 11:42:47 GMT

Suspect it is a scam, but call customer services
0330 1234 150 to make sure.

Re: Hi

Lin3 — Thu, 29 May 2025 12:32:06 GMT

Thank you for your help. I’ve contacted customer services and got it sorted. 😊

Re: Hi

Leanne_T — Thu, 29 May 2025 12:48:36 GMT

Thanks for coming back and letting us know you have got this sorted @Lin3

Glad you got the help you needed from the community.

Leanne 🙂