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Digital Voice switch over but renumbered

lifeonmars — Mon, 09 Jun 2025 10:24:45 GMT

I was switched to Digital Voice but had to be renumbered after 20 odd years with old number , the number was originally NTL World now Virgin Media and was being returned to them. Apparently my number was not able to be ported correctly. To cut a long story short, I was until 3rd June able to use my old phone number make and receive calls, however since then if anyone calls my old number the line goes directly to voicemail which I never had set up. Obviously anyone using my old number now will think that they have left a message for me. I Have contacted BT but they say nothing they can do and I should contact Virgin media I am not a Virgin Media Customer. Surely the old phone number should be unobtainable its only 6 days ago it was removed BT should be responsible for ensuring my old number was terminated correctly I would have thought.

Re: Digital Voice switch over but renumbered

jac_95 — Mon, 09 Jun 2025 10:27:39 GMT

Hi lifeonmars,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Digital Voice switch over but renumbered

lifeonmars — Mon, 09 Jun 2025 15:34:38 GMT

Having spoken with a BT advisor, they are going to try and re number me back to that original number, However looking at the order that is not due for 9 days. Wonder if it will port correctly this time round. However it does not remedy the fact that calls are going straight to the voicemail of that number.

Re: Digital Voice switch over but renumbered

RIC9380 — Mon, 09 Jun 2025 17:49:19 GMT

When I switched back to BT from EE quite recently I was allocated a temporary "new" number and my old BT number was restored as promised on the due date so fingers crossed and all that.

RIC9380 🙂

Re: Digital Voice switch over but renumbered

lifeonmars — Mon, 23 Jun 2025 10:52:25 GMT

My Renumbering back to my original number has switched correctly this time. although The re numbering order did not close for several days . Just had the email from BT stating all was now working. what a palaver Digital switchover caused me. Nearly a month of trying to get sorted.