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Digital Voice switchover -Panasonic KX-TG8521 can call but won't ring

Basemetal — Sat, 14 Jun 2025 23:04:53 GMT

I've just switched to the new hub BT sent out and my Panasonic KX-TG8521 DECT phones won't ring for incoming calls. I've checked all the settings on the phones are correct -and not muted or turned down. I had an old microfilter from before a new twin socket was installed a few years ago and tried placing that between the hub and the phone connection but no joy. Outgoing calls, broadband and wifi all seem fine. Any suggestions before I report a fault to BT?

Re: Digital Voice switchover -Panasonic KX-TG8521 can call but won't ring

WSH — Sun, 15 Jun 2025 08:30:12 GMT

Well, I can confirm that the Panasonic should work. (I have a KX-TGA6624EB quad set that’s been working fine with DV for the past two years).

If it has only just been switched over night, it might be worth leaving it a little bit longer but it sounds as though there is a misconfiguration with the DV, (Digital Voice), so I would phone it in to customer services as a fault.

Re: Digital Voice switchover -Panasonic KX-TG8521 can call but won't ring

imjolly — Sun, 15 Jun 2025 09:17:05 GMT

as you don't have a BT DV phone can you check in MYBT products and manage phone that 1571 is not set to auto answer so call going direct to answering machine

Re: Digital Voice switchover -Panasonic KX-TG8521 can call but won't ring

Basemetal — Sun, 15 Jun 2025 09:17:47 GMT

Thanks very much, you're quite right! Just after reading your message I tried the phones again (12 hours after installation) and they ring.

If only BT had thought to include that advice it would have saved me a few hours of hunting for manuals and triple checking configurations and settings last night.

Re: Digital Voice switchover -Panasonic KX-TG8521 can call but won't ring

Basemetal — Sun, 15 Jun 2025 09:21:33 GMT

Thanks, imjolly -that was a very good idea. Time seems to have solved the issue though, as above.