This topic

Can't get any where!

Thompson218 — Tue, 17 Jun 2025 18:17:56 GMT

Currently sitting in my MIL'S house who has had a fall and really struggling to walk at the moment. To add insult to injury her phone line is down. I've rung 0800 800 151 and 150 and both services are currently checking my home phone which is 20 miles away and doesn't have a fault. It said i could use the number for reporting another fault!

Can anyone help please?

Re: Can't get any where!

Anonymous — Tue, 17 Jun 2025 18:21:55 GMT

Try calling again but dialling 141 first to withhold your number. It should then prompt for the number you want to discuss.

Re: Can't get any where!

chrisjp — Tue, 17 Jun 2025 19:31:39 GMT

I wonder what BT's logic is if they, by default, automatically do tests on the number you are calling them from to report a fault. By definition, this a number and line that is highly unlikely to have the fault, since if it did, you couldn't be calling them on it!

Re: Can't get any where!

Thompson218 — Tue, 17 Jun 2025 20:04:07 GMT

Thanks for the replies. I think BT associated the mobile number that I was using with my home account. Bit too clever really and made a wrong assumption. Anyway the BOT eventually came back to me stating that as they couldn't find a fault(!) someone would ring me within 10 minutes, which they did near enough. The guy was pretty helpful and raised the the fault as a welfare call which should speed things up. It is a part of a Tunstall setup which obviously won't work so pretty important really, especially as she's had a fall.

Thanks again.

Re: Can't get any where!

Peter_W — Wed, 18 Jun 2025 07:48:34 GMT

Good morning @Thompson218.

Welcome back to the Community!

I'm really glad to hear that our team have managed to get this raised as a priority. Please let us know how you get on though, and if needs be we can help you get this chased.

If your mother in law is using a telecare system, if you haven't already I'd also recommend registering her needs for priority repairs.

Peter