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New Digital Landline Voicemail

lamb229 — Thu, 19 Jun 2025 18:26:26 GMT

My aunt has recently been switched over to the digital landline. We noticed that voicemail kicks in after a few rings and she wants it to stop. I'm a manager on her BT account and was led to believe voicemail could be turned off in the Digital Voice settings, but I can't find it. It will be a few days until I can manage up and turn off voicemail from her phone, so it would be easier to do it in her BT account. She wouldn't know how to do it on the phone herself. My question is, can it be done remotely or will I have to wait until I visit her? Thanks.

Re: New Digital Landline Voicemail

WSH — Thu, 19 Jun 2025 18:40:00 GMT

Try this thread:

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voicemail/m-p/2425465

Re: New Digital Landline Voicemail

gg30340 — Thu, 19 Jun 2025 19:16:05 GMT

See this thread if you are able to log onto her MyBT.

https://community.bt.com/t5/Home-phone-including-Digital/Turning-Digital-Voice-Voicemail-off-completely/m-p/2261740

Re: New Digital Landline Voicemail

WSH — Thu, 19 Jun 2025 20:38:05 GMT

That's the one I was looking for.