This topic

Caller ID not working

momo — Mon, 23 Jun 2025 09:31:03 GMT

I renewed my BT contract on 20th June, exactly same as previous, with activation date today 23rd June. However, since 20th June when I did this my Caller ID is not working at all whereas it worked perfectly before and I am getting the message Incoming Call instead even when the caller is in my call directory. Can anyone assist as to why this is happening, as I only get the Ai answering service when I try to message BT.

Re: Caller ID not working

imjolly — Mon, 23 Jun 2025 10:03:29 GMT

did you read this post on same subject to see if it helps https://community.bt.com/t5/Home-phone-including-Digital/No-caller-id-again/td-p/2429396

Re: Caller ID not working

momo — Mon, 23 Jun 2025 10:30:18 GMT

Thanks for prompt response and helpful suggestion. Yes I followed your link, but this did not solve my problem unfortunately so I think I will try to telephone BT to get fault fixed - as it is obviously their end this problem has arisen.

Re: Caller ID not working

imjolly — Mon, 23 Jun 2025 12:22:15 GMT

you could also try billing using message now and they may help https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Caller ID not working

momo — Tue, 24 Jun 2025 08:23:56 GMT

Hello imjolly,

Latest update - I rang BT on 03301234150 and spoke to a very helpful gentleman who said he could help. In his words he said "when upgrades or renewals are carried out sometimes Caller ID will go wandering" and therefore not work. He took my account number etc., and said that tomorrow all will be fixed and should be working again, so we shall see fingers crossed that this happens. Thanks again for your assistance.