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Digital voice switch

Stansmum — Mon, 23 Jun 2025 12:21:42 GMT

I was switched over to digital voice last week. Since then my line has developed a crackle. The person on the other end can hear me but I can barely work out what is being said. Any ideas what to do? I have 3 BT inspire phones. I never had this issue before the switch over

Re: Digital voice switch

imjolly — Mon, 23 Jun 2025 12:26:03 GMT

have you connected the inspire base unit to the green socket on the back of the BT SH2 instead of the usual wall socket

Re: Digital voice switch

Stansmum — Mon, 23 Jun 2025 13:57:05 GMT

Yes did that after peeling off the cover on the hub that was hiding it

Re: Digital voice switch

imjolly — Mon, 23 Jun 2025 14:12:21 GMT

did you restart the hub after you connected phone base unit?

are you having broadband problems with connection dropping?

Re: Digital voice switch

Stansmum — Mon, 23 Jun 2025 22:47:20 GMT

I restarted the hub only today, the broadband seems to be ok so far. I read about restarting the hub so have given it a try, will have to wait for another call to see if it has worked?

Re: Digital voice switch

imjolly — Tue, 24 Jun 2025 08:54:52 GMT

can you not phone home number from a mobile assuming you have a mobile