This topic

Downgrade calling plan

Andrew600 — Mon, 23 Jun 2025 10:28:20 GMT

Can anyone say for certain that moving from unlimited calls to payg will not trigger a new broadband contract?

I know it’s an add on and shouldn’t, but the first thing I’m met with before checking out is

“I agree to the terms and conditions and would like my contract to start as soon as possible. On 31 March each year the monthly price shown for your broadband plan will increase by £3”

That tells me nothing about what I’m trying to do and the terms and conditions don’t seem to clarify anything

I’d rather waste the money than extend my very expensive broadband contract and have been caught out by BTs poor, verging on misleading, wording in the past.

Re: Downgrade calling plan

Kodikid — Mon, 23 Jun 2025 10:51:42 GMT

It will definitely trigger a new 24 contract.

You need to insist that you don't want this to happen and get it in writing.

The call staff are a devious lot so a verbal confirmation is a massive no no.

Re: Downgrade calling plan

Andrew600 — Mon, 23 Jun 2025 11:17:32 GMT

Wow! Thanks.

That’s not the answer I was expecting, but not surprising either.
I was doing it online as my last experience of the call centre agents matches your opinion perfectly and I have no wish to repeat it.

I’ll stay with what we have until the end of contract then. It will be cheaper in the long run once I either renegotiate or switch providers.

Re: Downgrade calling plan

licquorice — Mon, 23 Jun 2025 11:47:00 GMT

@Kodikid strikes yet again with his erroneous information.

Re: Downgrade calling plan

iniltous — Mon, 23 Jun 2025 12:02:29 GMT

Call plans can be changed monthly , you can go from Unlimited minutes to PAYG then Unlimited etc , changing one to the other every month if you desired, it doesn’t affect the term if the broadband

Re: Downgrade calling plan

imjolly — Mon, 23 Jun 2025 12:11:44 GMT

have you tried going to MYBT and changing your add-on call plan to PAYG?

Re: Downgrade calling plan

Christopher_G — Mon, 23 Jun 2025 12:20:00 GMT

Hi @Andrew600

You can generally change your calling plan without renewing your contract. There is an exception, though. If you're moving from an Unlimited Weekend Calls, Unlimited Evening & Weekend Calls and Unlimited Anytime Calls plans and want to move to one of our new Calling Plans such as Unlimited, you’ll need to regrade your package with us.

You can find some information around this, and how to do it online yourself, here on our 'What are the BT Calling Plans and how can I change to a new one?' help page.

Chris

Re: Downgrade calling plan

Andrew600 — Mon, 23 Jun 2025 12:39:45 GMT

@imjolly

I don’t have an option to do that.
Unlimited calls is not itemised separately either. It’s listed in my bill as part of the broadband package and always has been. I’ve been caught out by this before and it’s what is making me very hesitant.

A heavily redacted version of my bill looks like this

Broadband package

Your regular charges

20 Jun - 19 Jul

Broadband Package

Fibre Halo 3+

Your contract ends on

Unlimited Minutes Calling Plan£12.50

Make unlimited calls to any UK landline number or UK mobile, day or night.

Re: Downgrade calling plan

imjolly — Mon, 23 Jun 2025 12:49:41 GMT

do you not see it when going to MYBT then my products unfortunately I no longer have calling package but I can see my other products

Re: Downgrade calling plan

iniltous — Mon, 23 Jun 2025 12:49:51 GMT

You are on a modern calling plan Unlimited Minutes, the previous Unlimited Anytime plan may have caused issues but not the one you are on .

Re: Downgrade calling plan

Christopher_G — Mon, 23 Jun 2025 13:09:54 GMT

Thanks for giving us that information, @Andrew600

You will be able to change that calling plan without renewing your broadband contract. If you're having problems doing it online, our Customer Support team will be able to help you change it, again, without renewing the contract.

Keep us posted on how you get on.

Chris

Re: Downgrade calling plan

Andrew600 — Mon, 23 Jun 2025 13:16:34 GMT

@imjolly

Nope.

My products consists of broadband and digital voice. The only options under DV are things like call waiting, voicemail etc.
Nothing listed for calling plan. That will be because historically the landline got included as part of the broadband package, not as an item in its own right. No idea why.

I could be wrong, but I think I can see where this is headed. It is part of my broadband package, wrongly, but that’s where it is.
If I attempt to change it, I’m changing my broadband package which equals new contract.

The same thing happened when I was offered Halo3+ for £0. The algorithm didn’t realise the landline was included in the broadband total and it ended up costing me £12 a month until the retired mods sorted it out for me.

I know what everyone is saying is correct and it’s an add on, but my package is a mess and structured incorrectly.
I’ll take a deep breath and try to change it by calling them I think.

Re: Downgrade calling plan

imjolly — Mon, 23 Jun 2025 13:24:14 GMT

you could try billing message now https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Downgrade calling plan

licquorice — Mon, 23 Jun 2025 14:09:06 GMT

@Andrew600 Are you looking at the app or the desktop site? You can only access the call plan on the desktop site

Re: Downgrade calling plan

Andrew600 — Mon, 23 Jun 2025 14:58:57 GMT

Thanks @licquorice

I didn’t realise it was desktop only.
Doesn't really matter though as it’s essentially just a shortcut to the same confusion that starts at the final step.

First it says the battery back up will be provided free of charge. God knows where they get that from.

Secondly, and most important, it strongly suggests that it starts a new contract as in my original post.

I’m not prepared to take that risk and accept the t&cs only to find out the hard way.