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Telecare matker on mu account

bluesam26 — Tue, 24 Jun 2025 12:09:07 GMT

Hi can anyone tell me how to get BT to remove a telecare marker from my phone account? as I have been trying to get them to do it since last year as I want to transfer to ee for cheaper deals etc, which bt have confirmed are available.

Bt are keep telling me that they camt remove the marker even though other people seem to mamage ???

Re: Telecare matker on mu account

imjolly — Tue, 24 Jun 2025 13:03:49 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Telecare matker on mu account

Christopher_G — Tue, 24 Jun 2025 13:55:07 GMT

Hi @bluesam26

Welcome to the community.

Have you spoken with our Customer Care team recently? If you give us a call, our guides should be able to check the status and remove the telecare markers from your account.

Chris

Re: Telecare matker on mu account

bluesam26 — Tue, 24 Jun 2025 15:08:17 GMT

I have spoken with someone today and on multiple times since Sept 2024 and have been told that between Ee, BT and another party they are trying to come up with a solution to remove the telecare mafkers from peoples accounts shere possible? dont know how it isnt just a simple task to remove the marker ??

Re: Telecare matker on mu account

Christopher_G — Wed, 25 Jun 2025 08:23:10 GMT

Thanks, @bluesam26

I've sent you a private message to try and get you some help with this. Could you take a look at your community inbox and reply to me there please?

Thanks

Chris