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Failed DV Adaptor order

chamber_boy — Thu, 26 Jun 2025 07:43:00 GMT

So I have my service moving to Digital Voice in the next day or so but I haven't received my Digital Voice adaptor because the order is still open and in a failed state.

I was hoping that it would get corrected by BT but it seems not.

I'm reticent to ring up to try and sort it out as I'd rather get the digital voice order sorted first and out of the way as despite me losing my zero charge inclusive call plan I am looking forward to the change to DV.

My only concern is will the failed open order stop the DV migration completing successfully and will it stop me changing my service/package later.

Any advice welcome.

Re: Failed DV Adaptor order

jac_95 — Thu, 26 Jun 2025 07:43:08 GMT

Hi chamber_boy,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Failed DV Adaptor order

imjolly — Thu, 26 Jun 2025 08:05:19 GMT

just try re-ordering the adapter once your DV is active

Re: Failed DV Adaptor order

iniltous — Thu, 26 Jun 2025 08:31:27 GMT

Or move your phone closer to the router so it can plug directly into the phone socket on the router .