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Service not ready

Frogmodem — Wed, 25 Jun 2025 15:11:43 GMT

I've had DV for quite a while with no problems. Today our BT digital phones are not working and the hub reports (phone section) 'service not ready'. Is this likely to correct itself soon?

Re: Service not ready

jac_95 — Wed, 25 Jun 2025 15:13:08 GMT

Hi Frogmodem,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Service not ready

Christopher_G — Thu, 26 Jun 2025 07:09:45 GMT

Hi @Frogmodem

Have you tried restarting your phone and router? Could you also check to make sure all of the wires are still connected too, please?

Let us know how you're getting on.

Chris

Re: Service not ready

Frogmodem — Thu, 26 Jun 2025 07:31:24 GMT

Thanks, that worked! To be fair, that's the first glitch I've had since I signed up.

Re: Service not ready

Christopher_G — Thu, 26 Jun 2025 07:43:24 GMT

Ah, that's good, @Frogmodem. I'm glad it's working again.

I'm not sure what happened, but sounds like something needed to be refreshed.

Thanks for coming back to let us know.

Chris