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Vulnerable person

Amandacoles — Sun, 29 Jun 2025 09:52:49 GMT

I am trying to report a fault on my 88 year old father’s landline and I cannot get through to ANYONE. He is vulnerable - lives alone and has no broadband. Yet it is IMPOSSIBLE to report a fault or speak to anyone. Help!!!

Re: Vulnerable person

imjolly — Sun, 29 Jun 2025 09:57:23 GMT

is your father register here https://www.bt.com/help/here-for-you

https://www.bt.com/help/report-and-track-your-bt-problem

Re: Vulnerable person

Amandacoles — Sun, 29 Jun 2025 09:57:25 GMT

No he’s not registered because he doesn’t have access to the internet. I just want to talk to someone

Re: Vulnerable person

imjolly — Sun, 29 Jun 2025 09:58:47 GMT

then you can register your father

Re: Vulnerable person

Amandacoles — Sun, 29 Jun 2025 09:58:57 GMT

I’ve just tried to register him and I can’t because you can’t talk to anyone - it simply refers you back to the same website page.

Re: Vulnerable person

imjolly — Sun, 29 Jun 2025 10:04:41 GMT

have you phoned CS 03301234151

Re: Vulnerable person

jac_95 — Sun, 29 Jun 2025 11:34:25 GMT

You can also initiate the diagnostics bot to run tests and report a fault by texting PHONE with the full landline number and area code to 61998

E.g

Send text with the message "PHONE 01112123456" to 61998

This might be helpful to initiate the diagnostics process which may pick up on the fault and flag it on the account while you try and contact someone at CS