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What is "another BT home phone"

Treeb — Wed, 02 Jul 2025 14:51:59 GMT

I'm on BT Fibre 100 with Halo 3 (not actually fibre to the house, but there you go ) and PAYG Landline

Just signed up for Vodafone Full Fibre 500 Plan and ticked a box to keep my number (don't really want a phone but they don't offer that as an option)

My "Switching from BT" email says (amongst the expected stuff)

"We'll make these changes on 22 Jul 2025 and we'll keep billing you for these services:

another BT home phone"

Any idea what that means? I'm switching from them and the new Vodafone service will be digital voice so why on earth would BT keep billing me for something phone related. Am I being dumb? I dread trying to contact them to ask so I'm trying here first 🙂

Re: What is "another BT home phone"

jac_95 — Wed, 02 Jul 2025 14:53:08 GMT

Hi Treeb,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: What is "another BT home phone"

Leanne_T — Fri, 04 Jul 2025 07:28:19 GMT

Morning @Treeb

Thanks for posting on the community and I'm sorry to hear you're leaving BT.

To get the 'another BT home phone' checked to see what this is and why you will continue to be billed, get in touch with our BT Broadband guides and they will be happy to help 🙂

Let me know how you get on.

Leanne.

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What is "another BT home phone"

Re: What is "another BT home phone"

Re: What is &quot;another BT home phone&quot;

Re: What is "another BT home phone"