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Advanced Phone Z won't make outgoing calls

timngail — Sun, 06 Jul 2025 09:22:26 GMT

We have set up our new Advanced Phone Z base unit and two handsets per the set up guide. The base unit is plugged in to our Vodafone broadband router.

We can receive incoming calls, but there's no dial tone and we can't make outgoing calls. We've tried the microfilter but that doesn't work either.

We don't have a standard main phone socket - we have an Openreach box that does not have the standard line cord socket (or any free socket).

Help!

Re: Advanced Phone Z won't make outgoing calls

gg30340 — Sun, 06 Jul 2025 09:31:10 GMT

If you are a Vodafone customer you need to post in their forum.

Re: Advanced Phone Z won't make outgoing calls

imjolly — Sun, 06 Jul 2025 09:34:30 GMT

as a vodafone customer you need to ask on their community forum or try the help number here

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

Re: Advanced Phone Z won't make outgoing calls

Crimliar — Sun, 06 Jul 2025 09:35:16 GMT

@gg30340 There are no Vodafone user forums anymore!

Re: Advanced Phone Z won't make outgoing calls

gg30340 — Sun, 06 Jul 2025 09:52:50 GMT

@Crimliarwrote:
@gg30340 There are no Vodafone user forums anymore!

As I have no interest in Vodafone I obviously did not know that.

That however does not take away from the fact that this forum can not assist a Vodafone customer in resolving a phone fault other than doing as @imjolly has suggested if that is relevant.