This topic

Unable to make calls or contact BT

Pollyphone — Thu, 24 Jul 2025 13:21:52 GMT

I have been trying to dial several numbers today from my landline/VOIP but each one has been temporarily unavailable, including my mobile phone.

I have functioning internet for the PC. I have tried the fault finding service on BT but it fails at the last instant. I have tried ringing the contact number 0330 1234 150 from my mobile but nothing happens. The AI assistant is useless.

I hope someone sees this soon and has another suggestion to get this sorted.

Thank you.

Re: Number temporarily unavailable

Manatarms84 — Thu, 24 Jul 2025 12:52:07 GMT

I was facing a similar issue just before, I called BT and they suggested it was part of a wider issue - Will try my line later tonight and see how I get on

Landline can’t make or receive calls from mobile phones

loanhead — Thu, 24 Jul 2025 13:02:29 GMT

Pretty much as per the title. Digital voice worked fine, until today.

No mobile phone can call our landline, and we cannot call out to mobiles. Landline to landline is fine though.

I’ve called BT, ran diagnostics, there’s been a remote reset of the smart hub, they’ve said to call back at 6pm because their systems are down, so can’t offer any help.

Phone is plugged directly into the Smart Hub 2.

Anyone had a similar issue?

Re: Number temporarily unavailable

kjp2563 — Thu, 24 Jul 2025 13:03:27 GMT

I'm having the same issue

Re: Landline can’t make or receive calls from mobile phones

Manatarms84 — Thu, 24 Jul 2025 13:04:13 GMT

I had a similar issue a short time ago, I called BT and they suggested was part of a wider issue - so I will be trying later tonight and see how I get on

Re: Number temporarily unavailable

WSH — Thu, 24 Jul 2025 13:05:31 GMT

Yes, I've just had a mail from Sky saying they tried to phone earlier today and could not connect. Something going on?

Re: Number temporarily unavailable

MVP26 — Thu, 24 Jul 2025 13:11:48 GMT

Broadband working ok but BT phone not working, says temporarily out of order...

On the BT check site it says this...

Check BT Service Status

We're currently addressing an issue impacting calls across our networks. We're working urgently to fix this issue and will provide a further update as soon as possible.

Re: Number temporarily unavailable

Peter_W — Thu, 24 Jul 2025 13:52:07 GMT

Hi all.

Thank you for making us aware of this. We've passed on your comments on to the relevant team, who are looking into this.

Peter

Re: Unable to make calls or contact BT

sid25 — Thu, 24 Jul 2025 13:41:18 GMT

This is no joke as I have a disabled person who relies on the landline and when talking to neighbours 4 others are also having the same issue. The problem is I have emailed since 9.38am today and also rung BT but have as yet not been able to talk to a human . I just get press this for this continuously and end up where I started from. Really bad service for a major vital company!!!!!!

Re: Number temporarily unavailable

imjolly — Thu, 24 Jul 2025 13:52:55 GMT

there is obviously a wider issue from today's paper

MILLIONS of EE, Vodafone and BT customers are unable to make or receive calls.

Re: Number temporarily unavailable

LondonJax — Thu, 24 Jul 2025 14:01:33 GMT

Same here. Couldn't make calls in or out earlier, we had a dialling tone though. We checked we could call each others mobiles from our individual mobiles. No problem. No problem using the mobiles to call to landlines (except our own one). My husband got onto BT 'bot' which ran him through loads of diagnostics. Nothing.

I did a trouble shoot, deregistered two handsets and re registered them. Then we managed to get to a few landlines. My son's mobile can now call us and vice versa but mine and my husbands mobile just get cut off if we phone the landline. If we call those from the landline we get a disconnected tone. But we can still call mobile to mobile and mobile to every other landline so it's not our network.

What's really frustrated me is that BT were adamant it's nothing to do with them, we jumped through all those hoops only for me to find this on the forum - so there IS a wider issue that seems to be BT only. It would be good if BT updated their website. Having spent 6 months trying to get full fibre installed (yes really), all this faff isn't a good look BT...

Re: Unable to make calls or contact BT

Peter_W — Thu, 24 Jul 2025 14:14:01 GMT

Hi again guys.

We’re currently addressing an issue impacting our services.

We apologise for any inconvenience caused; we’re working urgently to fix this issue and will provide a further update as soon as possible.

Peter

Re: Unable to make calls or contact BT

Pollyphone — Thu, 24 Jul 2025 14:27:50 GMT

Thank you - it seems to be working now.

Re: Unable to make calls or contact BT

Andy_N — Thu, 24 Jul 2025 18:05:29 GMT

@Peter_Wwrote:
Hi again guys.
We’re currently addressing an issue impacting our services.
We apologise for any inconvenience caused; we’re working urgently to fix this issue and will provide a further update as soon as possible.
Peter

As usual, no reason for the issue.

Was it just those who are on digital voice, or did it also affect legacy exchanges? The latter is almost always a human cause with a coding error entered into the exchange data - which can affect many exchanges (or indeed sometimes a specific region).

Problems contacting customer services

DWM1952 — Thu, 24 Jul 2025 21:18:36 GMT

I have found it almost impossible to get through to BT customer services today. I have calle dseveral times and only been able to hear the call-answering robot who gives out the various options sporadically, or not at all. I tried to start a chat and was told there was at least a 35 minute wait for a 'guide', and when I did chat with a guide they told me that there were 'global technical issues today' which were cauisng problems for them and also that the 'Values Team 'were not available today', but it 'should be OK if you phone tomorrow'. By around 17.00 there weas just no answer from the various 150 numbers or fromany other numbers I tried. Can anybody throw any light on this? Have they been hacked? Has their broadband service gone down?

Re: Problems contacting customer services

TimSmedley — Fri, 25 Jul 2025 06:18:35 GMT

The BBC are running a news report which states that yesterdays national problems experienced by BT & EE customers "have been resolved". I suspect you were caught up in the sheer number of people affecetd trying to make contact at the same time.

Re: Problems contacting customer services

DWM1952 — Fri, 25 Jul 2025 06:58:53 GMT

Thanks for that. I shall be more otptimistic about today.

Re: Problems contacting customer services

Kodikid — Fri, 25 Jul 2025 09:15:07 GMT

Going forward try to avoid phoning around 8am..as everyone tries frist thing and between 12 and 2 as everyone in work phones at lunch.

Good luck

Re: Unable to make calls or contact BT

Anth19 — Fri, 25 Jul 2025 11:52:24 GMT

Exactly the same problem, unable to make or receive calls Thursday 24th July. Tried logging into My BT account & following faults procedure - no luck! Tried ringing from my mobile - wouldn't connect! Ended up sending text & finally got an engineer to call today 25th July. He managed to fix the problem by resetting the hub but unfortunately after he left, same problem occurred. So I'm left with a phone which sometimes works or doesn't. So frustrating!!

Re: Unable to make calls or contact BT

Rach_H — Sun, 27 Jul 2025 08:57:36 GMT

Hi guys,

Latest update: Following a further fix overnight to a technical fault impacting voice calls on our network, we’ve been monitoring the situation throughout the day and services have been running as normal. We continue to conduct enhanced monitoring to prevent recurrence. We sincerely apologise for any inconvenience this issue has caused.

Rach