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Call Protect

Bleausard — Fri, 25 Jul 2025 08:09:46 GMT

I have Call Protect - it seems to have blocked a number that I do not want to block. All the help I have seen suggests I go to MyBT and use the Call Protect page to see a list of blocked numbers and manage the snag from there.

However, there doesn't seem t be a call protect page on MyBT - I can find a page gelling me that I need to use My BT and the steps needed to unblock a number but I can't access the page! I have tried using the MyBT app on my phone which seemed better but then couldn't access the page "there seems to be a fault, try later".

Not very helpful!!

Re: Call Protect

Kodikid — Fri, 25 Jul 2025 09:08:16 GMT

Go to my BT

Click on my products

Select landline

And there you'll find manage call protect

Re: Call Protect

Bleausard — Fri, 25 Jul 2025 14:20:50 GMT

Many thanks - in fact I had done all that but the page that should have then loaded [as it did today] didn't - it just gave an error message!
Problem solved!

Re: Call Protect

Leanne_T — Fri, 25 Jul 2025 16:06:21 GMT

Hi @Bleausard

Thanks for letting us know this is now sorted for you 🙂

Have a lovely weekend.

Leanne.