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BT land line phone problems

gilliwig — Mon, 28 Jul 2025 10:18:51 GMT

BT land line phone model BT3960 purchased new. Now changed to digital, but the speech when talking button does not work.

Broadband etc works well.

My previous Panasonic handsets worked well when i was on analogue

Re: BT land line phone problems

HHGTTG — Mon, 28 Jul 2025 15:26:08 GMT

What is a speech when talking button? Do you mean loudspeaker button?
Just interested.

Re: BT land line phone problems

gilliwig — Mon, 28 Jul 2025 15:30:48 GMT

yes, sorry, I have hearing problems, and need to increase the volume when talking.
BT said reset to factory settings, that did not work OR send it back to where you bought it.

Re: BT land line phone problems

HHGTTG — Mon, 28 Jul 2025 15:34:13 GMT

Does the phone function in all other respects?

Re: BT land line phone problems

gilliwig — Mon, 28 Jul 2025 16:04:57 GMT

Yes, only the loud speech when talking

Re: BT land line phone problems

HHGTTG — Tue, 29 Jul 2025 07:48:36 GMT

When I answer my BT phone, I press the green answer button and then have to press it again to get the loudspeaker and then adjust the volume accordingly. I assume your phone works in a similar way? However with my model I have changed a setting such that the phone answers as it is removed from the base station and then I only have to press the green answer button once to enable the loudspeaker.

Re: BT land line phone problems

gilliwig — Tue, 29 Jul 2025 09:45:08 GMT

Thank you so much for your idea,, I will wait for someone to ring my landline and press green twice, and the the loudness button.

I assume pressing the green twice will not affect the caller.

If that works I will ask you please to advise how I can adjuist the settings. I have bouught any make but can take it back if the BT 3960 model I have works as it should.

Re: BT land line phone problems

HHGTTG — Tue, 29 Jul 2025 10:19:37 GMT

You press the green button once to answer the call and then press it once again to turn on loud speaker. From looking at a diagram of your model there is a black rocker button between the green and red buttons. Pressing this up or down should increase /decrease the volume. This also works on my phone even if the loudspeaker isn't turned on.

Hope this helps.

Re: BT land line phone problems

HHGTTG — Tue, 29 Jul 2025 10:26:42 GMT

@gilliwig

Try downloading this.

https://telephonesuk.org.uk/wp-content/uploads/2020/10/BT3960-user-guide.pdf

Re: BT land line phone problems

gilliwig — Tue, 29 Jul 2025 11:40:40 GMT

thanks, I am aware of this, it does not work, that is why I posted the enquiry.

No probl;em with my previous land line handset which was a Panasonic (but 12 yearts old at least), but them IO was on analogue, not digital as now, that it when i changed the phone to get a more modern one.

Sited next to my printer and my computer screen (a desk top but the tower is in a cupboard under the desk)

Re: BT land line phone problems

Katie_B — Thu, 31 Jul 2025 08:04:44 GMT

Hello @gilliwig.

Thanks for getting back to us.

If you continue to experience this please get in touch with our technical care team.

Katie