This topic

Digital voice

GaynorToy — Tue, 12 Aug 2025 19:15:38 GMT

Since moving to digital voice, my handset does not ring for incoming calls. I have bt 8500 cordless twin handsets

Re: Digital voice

truCido — Tue, 12 Aug 2025 23:14:30 GMT

What is the base wired into phone line wise? Ideally it should be into the back of the router

Re: Digital voice

GaynorToy — Thu, 14 Aug 2025 05:58:08 GMT

Yes it correctly placed in the back of the router. All instructions were followed for the set up

Re: Digital voice

iniltous — Thu, 14 Aug 2025 08:23:53 GMT

How have you established that the phone doesn’t ring for incoming calls ?, is it simply people have said they called you but got no answer , when you know you were in at the time but never heard the phone ‘ringing’ , or you have called yourself from your mobile (for example) but the landline didn’t ring ?

Although it could be a ‘no ringing’ problem , it could also be that in effect incoming calls are not yet routed to your DV service even if outgoing calls are OK , a few things to try , call 17070 from your landline and check the correct number is read back to you , call your landline from a mobile and even if the landline phone isn’t ‘ringing’ , answer it anyway and see if the call is connected, reconnect your phone to the master socket in the same way it was before DV , call your landline number and see if it rings in the old socket.

I suspect it’s not ‘no ringing’ as such ( in that the incoming call is present, it just isn’t making the phone instrument ‘ring’ , but the migration of your number from the PSTN service to the DV service has not completed successfully leaving your number in limbo between the two services , basically incoming calls are disappearing into the ‘system’ and not presented to your DV service.

Is there any history to your landline number , like it was ported around different suppliers in the past , or has it always been with BT at the address you are living at ?

Re: Digital voice

GaynorToy — Thu, 21 Aug 2025 19:15:48 GMT

I have tried ringing it from my mobile. I have also had this number since I moved to this house in 2003. It was firstly with talktalk and then transferred to BT

Re: Digital voice

Peter_W — Fri, 22 Aug 2025 09:24:41 GMT

Thanks for confirming that @GaynorToy.

What exactly happens when you try ringing this from your mobile?

Did you try picking up like @iniltous recommended to see if the call connected, and did you try calling 17070 too?

Peter