This topic

Landline no longer displays callers or call list

keithp — Wed, 20 Aug 2025 14:02:43 GMT

Hello

We have a BT 2200 landline phone, up until a few days ago it displayed a call list. So either a caller where we did not answer or a caller where we did. Now it has stopped. Everything else works ok.

Has this got something to do with this digital voice? Only our contract changed in August, we stuck to everything we had before, but do we need to do anything else?

I have tried BT, but there are far too busy.

Keith

Re: Landline no longer displays callers or call list

licquorice — Wed, 20 Aug 2025 14:14:41 GMT

Caller ID seems to get disabled when moving to Digital Voice for some bizarre reason best known only to BT. You can enable again it in MyBT.

Re: Landline no longer displays callers or call list

iniltous — Wed, 20 Aug 2025 15:22:02 GMT

Have you just moved to digital voice and this problem coincided with the change ? ( so immediately after the change to DV ? ) , if you were already on DV for weeks or months or years and the phone problem has just occurred, or you are not yet on DV , then DV can’t be your problem.
What changed in August and when in August ?

Re: Landline no longer displays callers or call list

keithp — Wed, 20 Aug 2025 16:16:35 GMT

As far as i know we have just changed in the past week or so.

Re: Landline no longer displays callers or call list

keithp — Wed, 20 Aug 2025 16:17:40 GMT

How do I change it in myBT please?

Re: Landline no longer displays callers or call list

iniltous — Wed, 20 Aug 2025 16:34:05 GMT

As you need to move your phone from the phone socket on the wall to the phone socket on the router to use DV , I’d have thought that you would know when you moved the phone cord from one to the other

Re: Landline no longer displays callers or call list

keithp — Wed, 20 Aug 2025 16:38:32 GMT

It is plugged into a device that connects to the router. Not the phone socket. Also the light does not flash to indicate a message anymore.

Re: Landline no longer displays callers or call list

imjolly — Wed, 20 Aug 2025 16:58:16 GMT

Is the device you are using the free DV adapter supplied to BT? Hae you tried connecting phone direct to socket on back of hub to see if it works there

Re: Landline no longer displays callers or call list

keithp — Wed, 20 Aug 2025 18:44:14 GMT

Yes it is. I can connect it to the router, but will has it changed now?

Re: Landline no longer displays callers or call list

iniltous — Thu, 21 Aug 2025 10:00:16 GMT

Last post is a bit vague, but will has it changed now?

if your phone isn’t working as you would like , when connect via a DV adapter to the hub , as it’s a cordless phone anyway ( a DECT cordless phone ) why are you using an adapter in the first place ? , plug the phone base unit into the router , no need for an adapter at all , a DV adapter is basically to enable a regular wired (corded) phone is wired to an extension socket that isn’t near to the hub to be able connect to the hub via DECT (not WiFi as many think ) so the now redundant extension wiring can be abandoned, as your phone is already cordless, a DV adapter simply adds in unnecessary complexity in the way the phone is connecting to the DV service.

Re: Landline no longer displays callers or call list

keithp — Thu, 21 Aug 2025 13:52:45 GMT

Keyboard error - should have said 'why has it changed'. Anyhow - it is not a cordless phone, it is wired. My issue is the phone works ok, but no longer displays any call info. No call list and no numbers from the caller as they are ringing. All this only started recently, so I dont know why. As we have changed to digital voice I am asking if it is that, that has caused the phone to stop displaying. One reply suggested i have to set something in MyBT, I can't find how to do that - and there is no help on the site. I can't get through to BT - so that is why i asked here.

Re: Landline no longer displays callers or call list

imjolly — Thu, 21 Aug 2025 13:57:32 GMT

you still not said if you connect phone to socket on back of Hub then it works as expected with caller information. if it does then adapter problem

Re: Landline no longer displays callers or call list

iniltous — Thu, 21 Aug 2025 14:16:19 GMT

A BT2200 is a cordless phone , a BT Decor 2200 is a wired phone , so presumably you have a Decor 2200, but they don’t seem to have the nuisance call features you say you have , so that’s strange , the one on the link is clearly a cordless phone .

As stated , connect directly into the hub , if it works there and not via the DV adapter , you either put up with the limitations of the DV adapter to be able to have the phone where you want it , you relocate the phone to be near enough the router to connect directly , or you wire an extension socket from the hub socket and use that .

https://www.pmctelecom.co.uk/media/attachment/file/3/5/3562_bt2200_ug_3.pdf?srsltid=AfmBOop6K1_ub36d6Y0E9p0o0vdnTwvkdvsk-V2dLpph-AD-8Qj1JsDx

Re: Landline no longer displays callers or call list

licquorice — Thu, 21 Aug 2025 14:16:39 GMT

@keithpwrote:
Keyboard error - should have said 'why has it changed'. Anyhow - it is not a cordless phone, it is wired. My issue is the phone works ok, but no longer displays any call info. No call list and no numbers from the caller as they are ringing. All this only started recently, so I dont know why. As we have changed to digital voice I am asking if it is that, that has caused the phone to stop displaying. One reply suggested i have to set something in MyBT, I can't find how to do that - and there is no help on the site. I can't get through to BT - so that is why i asked here.

Go to MyBt > Your products > Click Manage in Digital Voice section > Click Manage in Cancel calling Features > Click Continue > Click on caller display

Re: Landline no longer displays callers or call list

keithp — Thu, 21 Aug 2025 16:37:42 GMT

Thanks.

Ok - I only have these options:

Call Protect
Stop nuisance calls to your landline.

Manage
Call Waiting
Get an alert when someone's trying to get through to you.

Manage
Voicemail
Never miss a call again - and control the incoming calls you want to receive.

Manage
Call Barring
Stop your phone from making certain types of outgoing calls.

Add now

No option for manage call features

Re: Landline no longer displays callers or call list

keithp — Thu, 21 Aug 2025 17:31:56 GMT

Ok - in order to get the display to work again - even though it worked before the upgrade - you have to order it. You do that by placing an order - its free - but you still have to order it! Talk about making something complicated.

Anyhow the display works again - so there was nothing wrong except it was stopped till we ordered it!!!!

Sometimes you have to wonder who actually works in Bt to create these systems.

Thanks anyhow.