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Unable to divert from handset , locked out of app

peterposh — Sat, 23 Aug 2025 07:12:15 GMT

I'm locked out from app for 20 minutes for some BT weird reason. Can't divert from handset, tried the *21* etc to no avail , it's still diverting to a person's mobile who isn't on call any more, WTF are BT on? How is their system so poor? Who is writing their software?

Re: Unable to divert from handset , locked out of app

CanardNoir — Sat, 23 Aug 2025 09:58:22 GMT

It's locked me out of the MyBT app for 20 mins as well.

All I did was put in my BT ID and password.

Their apps and systems are designed for maximum customer frustration thinly disguised as security.

Re: Unable to divert from handset , locked out of app

peterposh — Sat, 23 Aug 2025 10:21:18 GMT

I can't understand why a large company like BT has such a **bleep** app, their Email app is just as useless

Re: Unable to divert from handset , locked out of app

licquorice — Sat, 23 Aug 2025 18:24:59 GMT

No idea why anyone would even consider using the BT mail app.