This topic

Crackling / ringing off

Barbara46 — Wed, 27 Aug 2025 21:53:52 GMT

My Mum has stage 4 cancer and she has been fobbed off repeatedly. Her landline is her lifeline. It crackles and it rings once on an incoming call then rings off. Tried a different phone and problem persists. Been going on for months. Engineers useless. Any suggestions please? I'm about to explode. Thanks in advance.

Re: Crackling / ringing off

licquorice — Wed, 27 Aug 2025 22:04:35 GMT

It is definitely a line fault, unfortunately the technicians these days aren't diligent enough to locate the fault. It is probably a corroded joint somewhere.

Re: Crackling / ringing off

Barbara46 — Wed, 27 Aug 2025 22:06:02 GMT

Thank you. When you say corroded joint - where would it be please?

Re: Crackling / ringing off

Barbara46 — Wed, 27 Aug 2025 22:17:37 GMT

Corroded joint where? Is there anything I can do as a layman? Thanks.

Re: Crackling / ringing off

licquorice — Thu, 28 Aug 2025 07:08:09 GMT

It could be anywhere between your house and the exchange.

Re: Crackling / ringing off

Leanne_T — Thu, 28 Aug 2025 08:09:13 GMT

Morning @Barbara46

I'm really sorry you're Mum is having problems with the landline and I would like to get you some help getting everything looked into.

I've sent you a private message on the community to get some extra details. Please take a look and get back to me when you get the chance.

Leanne.

Re: Crackling / ringing off

Barbara46 — Thu, 28 Aug 2025 10:56:30 GMT

Thank you.

Re: Crackling / ringing off

Leanne_T — Thu, 28 Aug 2025 11:07:19 GMT

Thanks for the details @Barbara46

I have replied to you now.

Leanne.