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Cannot accept incoming calls

tichtich — Mon, 08 Sep 2025 13:49:07 GMT

Hi. For the last few days, I've had this problem with my digital voice service.

1. I cannot make outgoing calls. There is no dial tone.

2. On incoming calls, the phone rings and the caller's number is displayed, but I cannot accept the call. Pressing the green phone button has no effect.

I have a BT hub and a BT Advanced Phone Z phone.

I've run BT's online phone diagnostics, but they didn't find anything. The internet diagnostics said that my internet connection isn't very good. But it told me a speed of over 30 Mbps, and I'm not experiencing any problems with web browsing and streaming.

Any help appreciated.

Re: Cannot accept incoming calls

iniltous — Mon, 08 Sep 2025 14:00:06 GMT

Power cycle the hub and the phone base …..if no difference and still NDT, try a different known working phone , (if you don’t have one possibly borrow one from a friend, neighbour or relative, or buy a cheap corded one to keep as a spare …..if that also the same (no improvement ) , report as faulty , you may need a replacement hub .

Re: Cannot accept incoming calls

tichtich — Mon, 08 Sep 2025 14:09:20 GMT

Aha! The old switch-it-off-and-on-again. Why didn't I think of that? It worked like a charm. Thank you!