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BT Digital Voice Handset

david1982 — Thu, 11 Sep 2025 13:54:12 GMT

My BT supplied handset was working but since migrating to EE it has stopped and just says to connect to hub by pushing WPS button. This it fails to do. Any suggestions

Re: BT Digital Voice Handset

imjolly — Thu, 11 Sep 2025 14:09:46 GMT

are you using a different hub now with EE? if so you need to unpair the phone from the old BT hub and then re-pair with new EE router

Re: BT Digital Voice Handset

david1982 — Thu, 11 Sep 2025 15:22:10 GMT

@imjolly thanks for that quick reply. I had read somewhere else that was what was required but how to do it as handset is stuck on 'register handset to hub' which I am unable to perform.

Re: BT Digital Voice Handset

david1982 — Thu, 11 Sep 2025 15:23:24 GMT

@imjolly sorry yes forgot to say phone was paired to BT hub but now with EE

Re: BT Digital Voice Handset

imjolly — Thu, 11 Sep 2025 16:02:00 GMT

Do you still have the BT hub and if so just connect it to power no need for internet and see if phone will re-connect back to BT hub. If so then un-pair from BT and then pair with EE

Re: BT Digital Voice Handset

david1982 — Thu, 11 Sep 2025 16:52:51 GMT

@imjolly sorry no can do hub returned to BT some while back

Re: BT Digital Voice Handset

imjolly — Thu, 11 Sep 2025 18:23:45 GMT

Can you try

Resetting a BT Digital Voice Handset

Press the left option button: on the phone to bring up the phone's menu.

Use the navigation buttons: to scroll to and select Settings.

Scroll down: to the Reset option and press Select.

Select the option to Reset handset: or similar, which will perform a factory reset on the handset.

Re: BT Digital Voice Handset

david1982 — Fri, 12 Sep 2025 09:19:35 GMT

@imjolly thanks for all those responses but I had already tried them and handset screen just keeps taking me back to 'register handset to hub'. Had previously tried unplugging from mains leaving off charge. Would take out battery but cannot find way into casing. I'm all out of ideas.

Re: BT Digital Voice Handset

imjolly — Fri, 12 Sep 2025 09:40:14 GMT

try this previous post https://community.bt.com/t5/Home-phone-including-Digital/How-to-replace-batteries-in-a-BT-Advnced-Digital-Home-Phone-with/td-p/2304347

Re: BT Digital Voice Handset

david1982 — Fri, 12 Sep 2025 12:29:26 GMT

@imjolly thanks for that information. I don't know what I hope to achieve. I'm thinking I may be able to do a factory reset. We shall see.