This topic

BT 1572

David719 — Sat, 27 Sep 2025 14:04:03 GMT

Why does my bt 1572 system not recognise my mobile phone number when I have no numbers blocked?

Re: BT 1572

truCido — Sat, 27 Sep 2025 22:18:35 GMT

Do you mean when you call your landline from your mobile its going to 1572 voicemail?

Re: BT 1572

David719 — Sun, 28 Sep 2025 08:17:05 GMT

Yes, when I call from my mobile I get the 1572 voice mail? but other people can get through on their mobile ok.

Re: BT 1572

truCido — Sun, 28 Sep 2025 08:35:49 GMT

I guess you've checked your block list online in mybt? Also is there a chance you've set block withheld numbers and you're withholding your mobile number?

Re: BT 1572

David719 — Mon, 29 Sep 2025 08:15:37 GMT

I have checked that my mobile number is not in blocked list. I've also checked it's not blocked in landline phone list of numbers.

Re: BT 1572

Michael_D — Tue, 30 Sep 2025 08:38:43 GMT

Hi @David719

If the number is not showing as blocked anywhere, I'd recommend getting in touch with our tech guides so they can have a look into this further and see if they can find what is causing the number to not come through.

Michael