This topic

digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 11:26:59 GMT

bt told me this is just a pre email

Absolutely, you do not need to do anything now, So, this is a general
update that has been sent to you. Currently, as we can see in the account, that
there is no order open for the Digital voice migration and you still have PSTN
landline services in the account. We assure you that at the time of migration,
we will send you all the updates and will make all the arrangements for you
regarding this.

so bt just sent a mass email out if you cant get FTTP in your area just ignore it

Re: digital voice email and not even on FTTP here yet

imjolly — Wed, 27 Aug 2025 11:46:32 GMT

you don't have to be on FTTP to be moved to digital voice nor do you need an openreach visit to be moved to digital voice. all you do need is BT SH2 with green phone socket on back

Re: digital voice email and not even on FTTP here yet

GeoffSmith — Wed, 27 Aug 2025 11:59:29 GMT

You don't have to have FTTP to be converted to DV. I'm on FTTC and have had DV for a couple of years now.

Certainly this, like so many other BT e-mails, could have been better written. The second and third sentences are so poorly phrased that I wonder if it is a genuine BT e-mail and not the start of a phishing exploit.

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 12:14:19 GMT

Yes this made it look like to was active on my account and need to make in appoinment to get this installed id rather wait untill both fttp is active in my area and do all this at once

Re: digital voice email and not even on FTTP here yet

licquorice — Wed, 27 Aug 2025 12:26:12 GMT

Digital Voice and FTTP are totally separate things. The whole country will be moved to Digital Voice long before FTTP is rolled out.

The change to Digital Voice is a remote operation, no engineer visit is required.

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 12:47:07 GMT

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 12:46:37 GMT

The change to Digital Voice is a remote operation, no engineer visit is required

this is what i thought had my confused oddly the enail had my account number in it

Re: digital voice email and not even on FTTP here yet

iniltous — Wed, 27 Aug 2025 15:10:46 GMT

Are you saying that the email you received ( that imparts no real information, it basically says you are not currently in scope for migration to DV , but assures you , that you will be informed when you are in scope for DV ) was not a reply to some enquiry you made but was completely unsolicited and unprompted by you contacting BT first ? …TBH that seems pretty unlikely, given the wording and context of the email , it reads as a response to something you contacted BT about , so what is it that makes you think this email was sent out to many others not just you , it doesn’t read as a mass marketing email sent out to thousands of email addresses.

As stated , FTTP is not a pre-requisite for Digital Voice , so even in the unlikely event this email is some sort if mass marketing email (that you have selectively edited rather than posting the entire thing ) , sending it to BT customers that don’t have FTTP is perfectly understandable as FTTP isn’t needed for DV ,

I , like others have already stated, don’t have FTTP , it’s not available in my neighbourhood but I do have Digital Voice telephony , because it’s perfectly normal to have DV but not FTTP

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 14:35:15 GMT

i didint contect them about anything this is the first i knew

was sceptical because this is done remotely as already stated in that case why would an apponiment of been needed the abviser told me this was a pre email sent out to everydody

Re: digital voice email and not even on FTTP here yet

iniltous — Wed, 27 Aug 2025 15:07:20 GMT

I’m struggling to see the issue , and why you have posted in the forum …..if this admittedly poorly written and apparently unnecessary email was sent to you completely unsolicited ( and sent to many others ) all it says you are not currently scheduled for DV but when you are you will be advised in advance …..it doesn’t mention an appointment, why would this motivate you to post here ?

There are some BT customers , that are being offered conversion to FTTP at the same time as migration to Digital Voice , but that’s obviously not the case with you , because you say FTTP isn’t available in your area .

Given the poor grammar etc , perhaps you can post the entire email ( obviously obscure your name account info etc ) as the first line you posted ( supposedly from this email ) ‘Absolutely, you do not need to do anything now,’ seems more like a personal reply , and not something that would be sent out unsolicited, to be potentially received by thousands of BT customers still waiting be moved to DV , regardless of still being on FTTC or even ADSL …if it is a mass market email , it’s pretty poor grammatically , and it would be surprising that it was allowed to be sent out ( you would imagine BT or their suppliers if this is contracted out , would employed people to vet these things, presumably they would be mortified if something so poorly written were allowed to be sent to thousands of people …obviously individual responses don’t need the same scrutiny .

Re: digital voice email and not even on FTTP here yet

GeoffSmith — Wed, 27 Aug 2025 14:57:24 GMT

The e-mail I received advising of the switch includes:

'We're moving you on to our Digital Voice service. It should start within 48 hours of 03 Mar 2022.
Even though your phone service is changing to Digital Voice, your phone number and contract will stay the same.'

There was an earlier e-mail warning of the upcoming change, which I didn't keep.

The text may well have changed but if you receive anything substantially different, or as uninformative and poorly written as the one you quoted from, I'd treat it with suspicion.

If you are on FTTC then the change to DV could happen anytime, you don't have to wait for FTTP. Also you won't have a choice as to when it happens.

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 15:05:16 GMT

we said this was poorly written

@iniltous the screenshot

in particular under yhe number 2 and the title of the email

now see where i got confused

Re: digital voice email and not even on FTTP here yet

iniltous — Wed, 27 Aug 2025 15:08:15 GMT

Sorry can’t see any screenshots

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 15:12:15 GMT

iniltous

check the fist post in the thread

Re: digital voice email and not even on FTTP here yet

Groo — Wed, 27 Aug 2025 15:24:13 GMT

@shakey1981

Unfortunately you don't get a choice. Even if you're on FTTC, they will move you to DV. They will send you a new smart hub 2 & it all goes downhill from there on, if it's anything like my experience! Note that you will no longer have your old 'landline' so if you had that in case of power cuts, you will no longer have that back up. And..... if there is a power cut, you'll lose wifi anyway & will have to rely on having a decent mobile signal.

Re: digital voice email and not even on FTTP here yet

shakey1981 — Wed, 27 Aug 2025 15:42:52 GMT

the whole thing of this is this if this is done renotely then why is telling me i need to book a visit 2 within 2 weeks afer i recieve a refrence number

Re: digital voice email and not even on FTTP here yet

licquorice — Wed, 27 Aug 2025 15:44:09 GMT

@Groo Yawn, all been said a million times before.

Re: digital voice email and not even on FTTP here yet

licquorice — Wed, 27 Aug 2025 15:45:04 GMT

@shakey1981 either you are moving to FTTP at the same time or it's a scam.

Re: digital voice email and not even on FTTP here yet

iniltous — Wed, 27 Aug 2025 16:09:01 GMT

I can now see the images attached to message 1 , ( I don’t know why I can now see them when previously they were not visible , but at least I know what you are referring to )

Those images refer to communications sent to those BT customers selected to be offered a change to FTTP at the same time as migration to DV , you say FTTP isn’t available in your location , so either FTTP is available, and you are mistaken that it isn’t ( where are you checking for FTTP availability ? ) or BT have sent you the wrong communication as you can’t be converted to FTTP , or it’s a scam (unlikely) or you are classed as ‘vulnerable’ and BT have decided you likely need help in connecting to DV , basically connecting the phone to the hub (again unlikely and I doubt they would use the same type communication as the offer to convert to FTTP at the same time as DV ).

Part of the confusion is you were asked if you had instigated the correspondence or had been in touch with BT , you said No , but you also posted this , and this could be seen when the images couldn’t,

Absolutely, you do not need to do anything now, So, this is a general
update that has been sent to you. Currently, as we can see in the account, that
there is no order open for the Digital voice migration and you still have PSTN
landline services in the account. We assure you that at the time of migration,
we will send you all the updates and will make all the arrangements for you
regarding this.

So what’s that if not a reply to you asking what the other communication was about .

Re: digital voice email and not even on FTTP here yet

Groo — Wed, 27 Aug 2025 16:23:44 GMT

@licquorice

Still being unpleasant, aren't you.