How do I delete an inactive account on MyBT - and when will landline number port?

moult26 — Wed, 22 Oct 2025 21:05:58 GMT

Hi,

I have just helped setup my Nan back to BT. With Fibre 150 and Home Phone - the Phone part is only really useful if the number is ported - yet it's been setup for 3 days now and I've just seen in my account online that it's a new number? This would make it pretty pointless to even have the package we've agreed too, as she'd have to contact people to change her number, it's massively out of convenience ... so if she's contacting people with a new number, might as well give them the mobile number and no need for the unlimited minutes package etc. She's had the same number for as long as I've known, so at worst the mid to late 90's..

Secondly - why am I seeing the account from 3 years ago in MyBT - and it instantly defaults to that, anyway to delete it?

Re: How do I delete an inactive account on MyBT - and when will landline number port?

imjolly — Wed, 22 Oct 2025 21:35:54 GMT

Contact the billing team using message now and they will help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

This topic

How do I delete an inactive account on MyBT - and when will landline number port?

Re: How do I delete an inactive account on MyBT - and when will landline number port?