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Moving telephone line

rdjcx — Fri, 24 Oct 2025 09:40:22 GMT

Hello!

We have just moved onto a piece of land to build a house. The house next to us is connected to a BT line that goes across the front of our plot which makes it very difficult for deliveries of materials etc due to this 'low' hanging cable.

I have spent ages looking through BT/Openreach's website but cannot find any information on making the cable higher, or relocating the cable totally.

The cable has about 1.5-2m to the top of the pole, so there is potential to simply move the cable to the top of the pole - but not sure what our options would be here.

Any help would be appreciated!

Re: Moving telephone line

imjolly — Fri, 24 Oct 2025 09:47:36 GMT

assuming the line belongs to openreach then you need to contact openreach there is no link from this customer forum to openreach try https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do

Re: Moving telephone line

iniltous — Fri, 24 Oct 2025 09:53:42 GMT

https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers

This type of work isn’t free of charge , clearly if the work you are doing wasn’t being done the network wouldn’t need altering, the cost obviously depends on what’s required to move the equipment out of your way .