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The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

diceone — Fri, 22 Aug 2025 13:04:04 GMT

I bought an FW500 hybrid backup phone and it failed to charge its battery. I got a replacement and it has the same problem. I've talked to more than one BT tech help and they agree this is a poor show. Shouldn't BT stop recommending the FW500 on the Digital Voice help pages? (https://www.bt.com/help/landline/digital-voice-phones/hybrid-phone)

There does not seem to be a way to communicate this issue with BT. I've talked to BT Tech help more than once.

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

Tezz — Sun, 28 Sep 2025 02:33:29 GMT

Same problem here.

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

RIC9380 — Sun, 28 Sep 2025 07:45:59 GMT

The EE Store shows that the Motorola FW500 Hybrid Back Up Phone for BT/EE Digital Voice Service is now unavailable and discontinued.

RIC9380

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

diceone — Sun, 28 Sep 2025 07:53:28 GMT

Thanks for the update. Smart move on their part.

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

Gazzalist — Sat, 25 Oct 2025 18:32:55 GMT

I've just been sent a second one. It's not charging. ?

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

Gazzalist — Sat, 25 Oct 2025 20:34:11 GMT

I've two here you can have. Both don't charge up though....

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

Christopher_G — Sun, 26 Oct 2025 11:32:49 GMT

Hi @Gazzalist

Welcome to the community.

I'm sorry to hear that you're having problems with that replacement one too. I recommend speaking with our Customer Support team again so they can look into this and run through your options.

Chris

Re: The FW500 hybrid phone doesn't charge its battery: take it off the BT web site

diceone — Mon, 27 Oct 2025 08:49:48 GMT

The only option seems to be to get a refund. Please take a look at the number of returns you are getting on this product before giving further (generic?) advice like this.