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Digital voice advanced with alexa

Keepontop_11 — Tue, 21 Oct 2025 16:13:01 GMT

Hello

I've recently purchased two digital voice advanced handsets with built in alexa. The set up was easy and straight forward. However the user guide states that there's an option to change the colour display so I followed the instructions. I've gone into the phone settings and accessibility and the colour scheme option is there but when I arrow to select the option it skips straight to contrast instead. Apart from this glitch the phone works fine.

I spoke to an adviser at BT and was told that they are aware of the issue with the colour display and a software update may resolve the problem. Has anybody else had this problem with the colour display option with their digital advanced handsets

Re: Digital voice advanced with alexa

Debbie_G — Thu, 23 Oct 2025 10:29:52 GMT

Hi @Keepontop_11.

Thanks for coming to the community.

I'm sorry to hear the option to change the colour scheme on your handset is skipping to the contrast setting instead. Could you try doing a software update on the handset and let the team know if the issue continues.

Debbie

Re: Digital voice advanced with alexa

Keepontop_11 — Thu, 23 Oct 2025 12:22:22 GMT

Hi Debbie

Many thanks for your reply to my question.

When i got the phones on the 1st Oct and set them up i carrried out a software update on them as the user guide stated this must be done to ensure that the phones were up to date with the latest software. Since then i've checked the phone to see whether further software updates were available but there has been absolutely nothing. When i spoke to a BT advisor about the colour scheme issue and asked when will a further software update is likely he said software updates are done every 4-6 weeks or so. Whether this is true or not because he also said that the digital advanced phones with built in Alexa is no longer available due to the number of various problems customers have had with these phones. I was offered replacements phones but they wouldnt have the built in alexa or the BT advisor said i could hold onto the phones and wait to see whether a another software update becomes available and hopefully resolve the glitch with the colour scheme display option.

Debbie my next question is will another software update become available or do have any other suggestions on how to correct the glitch with the colour display option?

Thank you for your support

Re: Digital voice advanced with alexa

Debbie_G — Thu, 23 Oct 2025 15:15:48 GMT

Thanks for getting back to me @Keepontop_11.

We’ve done a little bit of testing on our side and tried a few different set-ups with the Alexa-enabled BT Digital Voice handset. The option to change the colour scheme does work on the handsets we tried this on.

Based on this, it might be worth resetting your handset to see if that helps resolve the issue. A reset can sometimes clear out any temporary glitches and allow the settings menu to function properly.

To reset your handset:

Go to Menu > Settings > System > Reset Handset.
Follow the on-screen instructions.
Once reset, re-register the handset with your Smart Hub and check for any available software updates.

If the issue continues after the reset, there may be a fault with your handset.

Debbie

Re: Digital voice advanced with alexa

Keepontop_11 — Thu, 23 Oct 2025 16:33:54 GMT

Hi Debbie
Thank you for looking into the issue i've got with my phone. I will follow your instructions to reset the phone and let you know how i get on. Fingers crossed after i've done the reset the glitch with the colour display will have cleared away.
Kind regards
Christine Grant

Re: Digital voice advanced with alexa

Keepontop_11 — Sat, 25 Oct 2025 15:08:45 GMT

Hi Debbie
I've done a reset on the two handsets I have and done a software update as you advised and it states that it is up to date. I've gone into settings and then display tried to select colour scheme but it skips to high contrast. If I select high contrast it brings onto the colour scheme option and shows a pastel colour. It doesn't give me an option to change to another colour whatsoever. When I arrow up, down or across nothing happens. The only colour option is pastel, and this on both handsets. If you have handsets with alexa that you've tested and the option to change the colour display works I would like the handsets that I've got replaced. How do I go about doing this, because i was told by a BT advisor that you were no longer selling the advanced handsets with alexa.
Regards
Christine Grant

Re: Digital voice advanced with alexa

Christopher_G — Sun, 26 Oct 2025 09:54:07 GMT

Hi @Keepontop_11

Thanks for trying that. If you purchased the handsets through BT directly, you'll need to speak with our Customer Support team again. They'll be able to finish the diagnostic session and run through your options with you.

I hope you manage to get sorted. Let us know what happens please.

Chris

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 09:35:01 GMT

Hi Christopher
Thank you for your reply. I will get in touch with the customer support team and see how I get on. Nearly everybody I've spoken to within that team don't seem to have a clue about the digital voice phones and just left me up in the air. The community forum is the only team who have helped yourself and Debbie. If I have no joy with the customer support team I will have to seek further help from yourselves again.
Regards
Christine Grant

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 10:22:43 GMT

Hi Christopher

It's me again. I've spoken to the customer support team who completed their diagnostic checks and everything is showing up okay she said. The advisor also said the advanced with build in alexa have been discontinued due to a number of issues with the phone. She mentioned that a software update when one becomes available may resolve the issue with the colour display but couldn't say when that will be. Do you have any further suggestions on how the issue with colour display can be solved. Would a software update help do you think 🤔

Regards

Christine Grant

Re: Digital voice advanced with alexa

imjolly — Mon, 27 Oct 2025 11:45:49 GMT

if the advisor is correct and the BT DV phone with Alexa has been discontinued due to problems then I think it more unlikely there will be a update for the phones in the future. so your phone is working ok apart from you can't change screen colour?

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 12:31:20 GMT

Hi I'm jolly
Yes apart from the colour display issue so far everything else with the phone is working fine which I have decided to keep the phones. Obviously should any further issues develop then i would request for my money back from BT/EE
I am somewhat surprised because BT landline phones are normally well made and last for years so I don't know what's happened. I only got these phones on 1st October and I feel EE/BT knew full well the phones had faults yet carried on selling them which very underhanded in opinion.
Regards Christine

Re: Digital voice advanced with alexa

Peter_W — Mon, 27 Oct 2025 13:45:21 GMT

Hey there @Keepontop_11 😊

I have this exact handset myself, and as you've mentioned I have two colour scheme options - Pastel and High contrast.

I've had a check over the manual, and all it mentions here is the option to change the colour scheme; nothing explicitly says what these options are and how many are available.

We've also had a few threads on this in the past going back as far as 2023, and it seems that it's been consistent since then that these are the two main colours, but a third was available in the past. It seems is no longer featured, and it could vary by specific device / software version.

Peter

Re: Digital voice advanced with alexa

imjolly — Mon, 27 Oct 2025 14:36:09 GMT

I have one of the original DV HD handsets with Alexa and just tried it and choice is normal(Purple) or pastel(yellow) or high contrast(black and white)

Re: Digital voice advanced with alexa

Peter_W — Mon, 27 Oct 2025 14:44:39 GMT

Cheers for looking at that too, @imjolly.

I'm lacking the Purple option, and that's the third one that was mentioned in the 2023 thread too.

I've had my phone since early 2023 but very rarely use it, and never thought to check colour options at the time.

It does appear this likely just a difference in software / model version, though.

Peter

Re: Digital voice advanced with alexa

imjolly — Mon, 27 Oct 2025 14:50:33 GMT

@Peter_W

The phone I have was 2019 part of initial trial/testing

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 16:05:52 GMT

Hi Peter
Thanks for your response. It does appear like you mentioned that a third colour option was available, but this has since been reduced to only two colour display options. I feel a lot happier knowing that you've had a similar issue and just have to accept that there's only two colour options featured on the latest DV handsets. I wish they would state this in the user guide.
Many thanks for your help and support Peter
Regards
Christine

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 16:13:05 GMT

Hi there
It would seem that the later models of these handsets only have two colour options black/white and pastel which is what I've got.

Re: Digital voice advanced with alexa

Peter_W — Mon, 27 Oct 2025 16:23:29 GMT

Thanks @Keepontop_11, fingers crossed one of these two options will suit here.

Just for reference too, you don't have to use the dedicated digital voice phone with your Hub.

You can plug any normal landline phone in to the green telephone port on the back, so if there's a particular colour combo or type of display that works better for you, you're not just restricted to this handset.

You take care,

Peter

Re: Digital voice advanced with alexa

Keepontop_11 — Mon, 27 Oct 2025 18:14:25 GMT

Hi Peter
The display screen on my old landline phone kept on flickering over time since my phone line was switched over to Digital voice which was a shame because the phone worked well. Now that I've got the DV advanced phone with alexa i do prefer it to my old landline phone. Thanks for the info anyway.