This topic

Line cord error

Cba1 — Sat, 22 Mar 2025 15:01:24 GMT

Hi suddenly have line cord error on my three home phones. Nothing has changed with setup. Looking on here it seems to to be a problem with phone base or connection. Having been onto BT they didn’t suggest this at all and have said it’s a telephone line problem, have done all sorts of tests and am now waiting for home line experts. I’m a bit comfused why BT wouldn’t have suggested the telephone base etc.

Re: Line cord error

licquorice — Sat, 22 Mar 2025 15:08:25 GMT

Line cord error simply means no line connection to the base station. The cause of which could be anything.

Try a corded phone in the master socket.

Have you been converted to Digital Voice?

Re: Line cord error

Cba1 — Sat, 22 Mar 2025 15:16:26 GMT

No we haven been converted but due any time which is what I thought had happened and unplugged everything plugged phone into router but then found I could log into hub manager online and that says we aren’t digital voice yet. Put everything back and same message. It seems strange as nothing has changed. Will try and borrow corded phone.

Re: Line cord error

BABWARD — Thu, 30 Oct 2025 09:33:40 GMT

We went away for a few days and have come back to the phone showing "cord line error" so I am stuck too. 🙄

Re: Line cord error

Leanne_T — Fri, 31 Oct 2025 09:04:08 GMT

Hi there @BABWARD

Thanks for coming to the community.

If you're unable to make and receive calls, our Why can't I make or receive phone calls (corded phones)? page has some troubleshooting to try and ways to report the error to our broadband tech guides.

If the message is not affecting calls, could you let us know the model details of the phone?

Leanne 🙂

Re: Line cord error

BABWARD — Fri, 31 Oct 2025 09:33:05 GMT

I have disconnected my Phones and just put my 1960s manual phone as the only phone and it works so I guess there is something wrong with my group of phones or maybe just one but I have not tried them one at a time. Happy with my ancient phone for now!

Re: Line cord error

Leanne_T — Fri, 31 Oct 2025 09:42:33 GMT

Thanks for coming back to me @BABWARD

Glad the old phone is working for you and if you do need any help with the corded phone that isn't working, just let us know 🙂

Leanne.