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Digital Voice - How to disable voicemail function

MMOC — Tue, 01 Feb 2022 17:07:59 GMT

Is anyone able to identify how to disable this function?

Re: Digital Voice - How to disable voicemail function

jac_95 — Tue, 01 Feb 2022 17:15:02 GMT

See: https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

1571 answering service is enabled by default with DV, therefore if using an answering machine, 1571 should be set to maximum number of rings and the answering machine to a fewer number to allow the answering machine to cut in before 1571.

Re: Digital Voice - How to disable voicemail function

MMOC — Tue, 15 Feb 2022 08:56:08 GMT

By definition if it is enabled by default then there should be away to disable it.

That is the question I want answered please!

Re: Digital Voice - How to disable voicemail function

gg30340 — Tue, 15 Feb 2022 09:14:45 GMT

Not sure if it is done in the same way as the "old" system as per the "Help page.

How do I cancel Voicemail?

You can easily cancel Voicemail online. Go to www.bt.com/callingfeatures and click the Manage my calling features button. This will start an online order process. Put in your home number and postcode and confirm you're the BT account holder to continue.

The next screen will show any calling features that are currently on your line. To cancel Voicemail, scroll down and click the "Remove all my messaging features" radio button. Alternatively, if you'd like to keep BT Call Protect, click that radio button instead.

Click Continue to complete the cancellation order

You can also manage all your calling features (including ordering, upgrading and cancelling them) at www.bt.com/mybt.

Re: Digital Voice - How to disable voicemail function

MMOC — Tue, 15 Feb 2022 09:24:29 GMT

Many thanks, it would have been nice if BT had made reference to how you disabled it in the DV instructions.

Re: Digital Voice - How to disable voicemail function

keithmac — Thu, 29 Sep 2022 15:28:01 GMT

There is no area that allows you to disable everything.

I am not showing on my BT as being on voice mail but I am?

I am being told by BT that it cannot be removed.

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Tue, 27 Jun 2023 15:58:40 GMT

Thank you @gg30340 for this workaround!
Parents have a) never used voicemail nor want it, and b) too old to get to the phone before even the extended rings kick into voicemail.

Re: Digital Voice - How to disable voicemail function

BouzoukiGold — Tue, 12 Sep 2023 21:26:14 GMT

Thank you for this solution to a BIG problem. WHY do BT make it so difficult to cancel/do-away with their 'voicemail' service? There is NO simple option in 'Manage' Digital Voice (so you cannot manage Digital Voice, nor is there an obvious solution in the general help.

TYPICAL Techi's. "We use it, so everyone else must want it". Without finding this solution, we would have changed provider, many people want to use their own answerphone, that also gives them enough time, or the option, to pick-up. STOP forcing 'Voice-Mail' on everyone BT - you are annoying!

Re: Digital Voice - How to disable voicemail function

spitfire43 — Mon, 18 Dec 2023 16:20:59 GMT

Re: Digital Voice - How to disable voicemail function

HHGTTG — Mon, 18 Dec 2023 16:31:43 GMT

I believe and was told by persons here that you can set the 1571 delay to the longest time, say 30 seconds or so. Then on your own answering machine you get set it to answer after a number of rings that is convenient to yourself or others again, say, 5 or 6 rings before cutting in. This way it will answer well before the 1571 system.

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 16:46:44 GMT

Follow message 3 above by gg30340.
The basics of it are that you CANNOT cancel nor switch off voicemail.
Follow his guide and place a NEW order, yes, a NEW order, and when you do that, following the info above, you will have the same plan as you’re currently on, but no annoying voicemail.

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 16:49:08 GMT

For people that don’t want voicemail at all, they should follow message 3 above where gg30340 explains it perfectly.
Place a new order removing the voicemail part of the calling features. His post explains it better than me.
Perfect for those that don’t want voicemail AT ALL

Re: Digital Voice - How to disable voicemail function

chrisjp — Mon, 18 Dec 2023 16:49:36 GMT

BT's digital voice voicemail can be set to as much as 10 double rings before it kicks in. That is actually a LONG time and you can easily set up your own answerphone to answer after anything up the 9 rings and it will cut in before BT's voicemail does.
Maybe I'm missing something, but I don't see a problem here!

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 16:52:19 GMT

Problem is that some people, especially old or disabled people can’t get to the phone before that and/or they don’t want nor asked for voicemail features.

Re: Digital Voice - How to disable voicemail function

licquorice — Mon, 18 Dec 2023 17:04:08 GMT

@Nigel-74 Your messages 11&12 contradict each other.

Message 12 is the correct version. Voicemail can be disabled. Please edit message 11 by deleting current text and replace with 'deleted by poster'.

It is message 4 that gives the solution, not message 3

Re: Digital Voice - How to disable voicemail function

chrisjp — Mon, 18 Dec 2023 18:28:33 GMT

But surely if they can't get to the phone within 10 double rings, then the caller will give up and ring off. Why is that better than the caller being asked to leave a message that the householder can pick up at their leisure later?

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 18:31:06 GMT

Some householders are old and have never used answerphones before.
its the fact that the option isn’t there for them to switch the service off, but to have to use a convoluted workaround to get there.

service suits you… it doesn’t suit everyone, as people are different 🤷🏻‍♂️

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 18:34:21 GMT

Where is the option to edit?
More convoluted ways to fix something 🤦‍♂️

Re: Digital Voice - How to disable voicemail function

licquorice — Mon, 18 Dec 2023 18:41:55 GMT

You can only edit a post for 1 hour after posting, you have left it too late.

Re: Digital Voice - How to disable voicemail function

Nigel-74 — Mon, 18 Dec 2023 18:45:38 GMT

Btw… both 11&12 are wrong with the message number but not the username of the solution so hopefully that helps the person who’s after the information. 🤞