This topic

digital voice constant emails apponment

shakey1981 — Wed, 08 Oct 2025 10:59:24 GMT

correct me if im wrong here but i have the equipment need i do not need a visit from open reach explained this about 5 times to customer services i just need a go live date ?

Re: digital voice constant emails apponment

chrisjp — Wed, 08 Oct 2025 11:20:27 GMT

As long as you have a Smarthub 2 with the DV telphone connection socket, there is no requirment for any BT Openreach person to visit your house tro get DV set up. This can all be done remotely.

Badly trained BT agents do apparently claim that there is such a need on occasions - it really is time BT improved the training of their agents.

Re: digital voice constant emails apponment

iniltous — Wed, 08 Oct 2025 19:09:19 GMT

Do you have FTTP availability ? , if you are in a FTTP area but still on FTTC , BT often take the opportunity to build in a migration to FTTP as well as the change to DV , in those cases the appointment isn’t for DV but for FTTP ….obviously if you already have FTTP or FTTP isn’t available in your area it can’t be that , but it seems some account holders are flagged as needing assistance to migrate to DV , perhaps you have been flagged as ‘vulnerable’ and needing assistance to get into DV

Re: digital voice constant emails apponment

shakey1981 — Wed, 08 Oct 2025 20:20:32 GMT

no FTTP here yet next year

Re: digital voice constant emails apponment

shakey1981 — Tue, 21 Oct 2025 12:34:34 GMT

yet anther letter today

1st adviser wanted me to book in november

second adviser said the was no notes on the account dispite advisers putting notes on my account twice

why is this so hard for them to grasp

im actully thinking of moving provder in hopes that this switch to DV is done at the same time

Re: digital voice constant emails apponment

WSH — Tue, 21 Oct 2025 12:47:04 GMT

DV is proprietary to BT, so if you move you will not get DV. You may get your new ISP’s own equivalent, (which may or may not involve a new number).

Note, not all ISP’s are offering a phone service today.

Re: digital voice constant emails apponment

Aljaha — Tue, 21 Oct 2025 13:35:54 GMT

I booked my move to DV online and the BT system and I booked a date for activation and the next page was to book an engineer and I could not continue unless I did. There was no way to not book.

I see no problems with setting it up myself.

So it will be "hello, thankyou and goodbye"

Re: digital voice constant emails apponment

shakey1981 — Tue, 21 Oct 2025 20:29:20 GMT

i got a note put on my account today an went back to see if not had been added iy it was after the third contact so contact live chat and tell them you dont need an openreach visit and get them to put that as a not on your account you just want a go live date for digital voice

Re: digital voice constant emails apponment

shakey1981 — Mon, 10 Nov 2025 21:52:27 GMT

still no actvation date how do o know if this has been done ?

Re: digital voice constant emails apponment

Aljaha — Tue, 11 Nov 2025 08:42:16 GMT

I had a second email giving the order number which I entered on the indicated webpage. You then select a date but, unfortunately, it then goes to a second page to book an engineer and you cannot go any further unless you book one.

Although I had set everything up an engineer came and we had a pleasant chat.

Re: digital voice constant emails apponment

Ali_A — Tue, 11 Nov 2025 14:08:25 GMT

Hi @shakey1981

When DV migration takes place, your analogue phone line will go dead (no dialling tone) and at that point unplug your phone from the wall socket and plug it into the telephone socket at the back of the router.

Ali

Re: digital voice constant emails apponment

shakey1981 — Tue, 11 Nov 2025 18:38:42 GMT

@Ali_A just found out today that they need to come out to fit a battery backup ilook like i will mow have to arange an booking i really wish i had moved my master socet closer to my devices when i had VDSL installed

Re: digital voice constant emails apponment

Ali_A — Wed, 12 Nov 2025 18:34:24 GMT

Thanks for keeping us updated with this @shakey1981

It may be worth asking Customer Service to arrange a socket move at the same time.

Ali

Re: digital voice constant emails apponment

Aljaha — Wed, 12 Nov 2025 17:51:17 GMT

The battery back up device mentioned in the email and letter is a hybrid phone, which can be used as normal until a power cut or broadband outage when it uses the mobile phone system.

This is what was supplied to me.

Re: digital voice constant emails apponment

shakey1981 — Wed, 12 Nov 2025 20:43:45 GMT

anyone got any pictures of what thia battery backup looks like ?

Re: digital voice constant emails apponment

Aljaha — Thu, 13 Nov 2025 11:24:29 GMT

As mentioned above I was supplied with a phone.

Re: digital voice constant emails apponment

shakey1981 — Thu, 13 Nov 2025 12:41:34 GMT

thank you @Aljaha

ah ok i alrady have the this

i have this so why are they saying i need install and saying battery backup then

could one of the mods look into this for me as your oen link state you can set this up yourself

Re: digital voice constant emails apponment

viton — Thu, 13 Nov 2025 13:38:17 GMT

Same here. Despite BT promising no more letters, emails and phone calls re' digital voice, they bombard me with them regularly. BT also need to URGENTLY reinstate their email contact service. The elderly, differently abled and very deaf need email contact. chat is hopeless.

Re: digital voice constant emails apponment

Alex_H — Thu, 13 Nov 2025 16:07:25 GMT

@shakey1981 I am going to send you a private message to get some information to see if we can help with your Digital voice going live.

Alex

Re: digital voice constant emails apponment

licquorice — Thu, 13 Nov 2025 16:25:41 GMT

@shakey1981wrote:
thank you @Aljaha

ah ok i alrady have the this

That is simply a DV adapter, a portable phone socket.