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FW500 hybrid phone

sambda — Thu, 04 Dec 2025 10:56:46 GMT

BT are sending me one of these phones. I am reading the instructions here, but am I being thick or does it not take voicemail/answerphone messages?

Re: FW500 hybrid phone

Aljaha — Thu, 04 Dec 2025 13:21:33 GMT

The Hybrid phone is a stand alone phone and does not have an answerphone but uses the BT's voicemail unless you have another phone with an answerphone.

Re: FW500 hybrid phone

imjolly — Thu, 04 Dec 2025 14:57:48 GMT

@sambda

the FW500 hybrid phone is for use in emergency should you have a power cut leaving you without internet connection and is not intended for use as an every day phone.

Re: FW500 hybrid phone

sambda — Thu, 04 Dec 2025 15:09:36 GMT

OK. Thanks. I've got an engineer coming Monday to install full-fibre. I am told this is compulsory even if you're not having a tariff which actually needs it (I am going to BT Essentials (for Universal Credit)). So if this new phone is just for emergencies, can I get my old phone (with a BT plug), which is upstairs, working with this new setup. Somebody said the engineer that comes will supply a BT-plug-to-wireless adapter?

Re: FW500 hybrid phone

imjolly — Thu, 04 Dec 2025 15:23:16 GMT

your existing phone will connect to the BT SH2 router. there is a green socket on the back of the router and you just unplug phone from wall socket and connect to green socket on back of hub Openreach engineer may do that for you but it is simple to do

Re: FW500 hybrid phone

sambda — Thu, 04 Dec 2025 15:24:35 GMT

No, I want my existing phone upstairs in what is sort of my office. The router has to be downstairs, SIU.

Re: FW500 hybrid phone

licquorice — Thu, 04 Dec 2025 16:12:13 GMT

Then you simply need a DV adapter which is a portable phone socket that just plugs into any mains socket.

FW 500 provides connectivity in the event of a power cut.

Re: FW500 hybrid phone

Aljaha — Thu, 04 Dec 2025 17:32:50 GMT

The FW500 works just like any phone whilst connected to the internet, so you can make and received calls etc as usual. If there is a power cut or BB outage it automatically connects to the mobile system and then the restrictions apply.