This topic

Not working

Mands1st — Wed, 17 Dec 2025 18:45:32 GMT

Now not working when was previously alright

I have reset everything and also replaced batteries

On the smart hub manager it says not activated

the broadband is fine I have run the tests

my phone is down as a emergency telephone number and need this working asap

any advice please

licquorice — Wed, 17 Dec 2025 19:02:36 GMT

Your only option is to call BT
0330 1234 150

Debbie_G — Thu, 18 Dec 2025 09:08:31 GMT

Thanks for coming to the Community and for letting us know what you've already tried.

I know it's important to have your phone working, especially if it’s an emergency contact.

As @licquorice mentioned, it would be best to speak with our team, who will be able to look into this further and help get this sorted.

Debbie

Mands1st — Thu, 18 Dec 2025 09:14:21 GMT

Thank you the by team where really helpful it has now been sorted it had to be re-activated there end

Debbie_G — Thu, 18 Dec 2025 09:54:03 GMT

That’s great to hear, I’m glad our team were able to help and get this sorted, @Mands1st.
Thanks for coming back and letting us know.

Debbie