This topic

Land line not working

sultrty_vixon — Tue, 13 Jan 2026 12:45:08 GMT

Went to use my landline to order my prescription and got the dead tone
Spent the last one and a half hours looking for a way to contact BT to get someone out to look at it,
I do not have a mobile (I can hear lots of gasps of horror at that)
I'm disabled, my life line is the phone
Can someone tell me how to get in touch with BT?

Re: Land line not working

Christopher_G — Tue, 13 Jan 2026 12:55:19 GMT

Hi @sultrty_vixon

Welcome to the community.

Do you have any voicemail messages that you haven't listened to? The tone when you pick up the receiver is to indicate that you have a message to listen to.

If you dial 1571, can you listen to the message? That should clear the tone.

Voicemail for Digital Voice | BT Help

Chris

Re: Land line not working

sultrty_vixon — Tue, 13 Jan 2026 12:56:51 GMT

Hi thanks for answering
I just tried that and nothing

Re: Land line not working

Christopher_G — Tue, 13 Jan 2026 15:15:08 GMT

OK, thanks for checking, @sultrty_vixon

I'm going to send you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

Re: Land line not working

sultrty_vixon — Tue, 13 Jan 2026 15:57:09 GMT

Hi, sorry about the delay
after 3 hours it seems that the cause is a work order for full fibre that I had done in December, which was never closed, the company can only be reached by phone.. which I do not have, I will borrow next door neighbours phone to phone them tomorrow

Re: Land line not working

Christopher_G — Tue, 13 Jan 2026 16:07:29 GMT

Thanks for the update, @sultrty_vixon

If you need anything from me, feel free to reply to my private message.

I hope you get sorted. Please let us know what happens.

Chris