Digital Voice Stopped Working

Roberto21 — Tue, 13 Jan 2026 14:51:40 GMT

Hello,

Apologies for posting a new question, but I noticed that the other thread had been marked as solved:

I posted this on 15th December, and was advised to call BT;

I was wondering if anyone could help, as I am fairly clueless on this sort of stuff. We have been on Digital Voice with no problems for a while now, but today I noticed I was getting no dial tone and on checking, the phone line adaptor was flashing red (the hub is upstairs, the adaptor/phones downstairs). I have tried re-pairing the two devices and moved the adaptor closer to the hub, but just the same - a flashing red light on the adaptor. Broadband is currently working fine. Would anyone have any suggestions. Thanks in advance for any help.

To update this (13th January). I phoned BT in December, explained the situation and the assistant I spoke to said that he could see an issue, had dealt with something similar the day before, fixed things and everything was back to normal. Then last week the same thing happened - phone adaptor flashing red, and the hub manager showing that the phone was 'Not configured' . Contacted BT again (had to do it via text this time as the contact procedure seems to have changed) and as I was waiting the phone adaptor went to the normal colour once again. The operative told me that resetting the hub would have sorted things, but I don't believe this is true, but I let it go. Anyway, today the phone line has gone again - broadband is fine, but the phone adaptor is flashing red and the phone 'Not Configured'. Can anyone give any guidance as to why this would keep happening? Thanks again for taking the time to read this, and any help that you can give.

Re: Digital Voice Stopped Working

Kimberlin — Tue, 13 Jan 2026 15:26:41 GMT

@Roberto21

I think we all appreciate you are having a continuing issue, but please don’t keep creating threads on the same subject, add it to the existing thread you’ve already created.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-stopped-working/m-p/2450823#M105785

Thread housekeeping on this forum is incredibly poor as it is without additional threads about the same subject being created over and over again.

Re: Digital Voice Stopped Working

Roberto21 — Tue, 13 Jan 2026 15:20:59 GMT

I appreciate your reply and my apologies. I just felt that with the previous thread being marked solved that it could be ignored.

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Digital Voice Stopped Working

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Re: Digital Voice Stopped Working