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Digital Voice: no incoming number displayed

gspearson — Sat, 17 Jan 2026 09:20:35 GMT

My DV phone connected with an adapter, does not show incoming numbers. Is there a setting somewhere for this?

Re: Digital Voice: no incoming number displayed

licquorice — Sat, 17 Jan 2026 09:48:59 GMT

Go to MyBT and enable caller display.

Re: Digital Voice: no incoming number displayed

gspearson — Sat, 17 Jan 2026 09:59:55 GMT

I'm in MyBT but don't see where to set Caller Display...

Re: Digital Voice: no incoming number displayed

gspearson — Sat, 17 Jan 2026 10:04:18 GMT

Found it, but it was already turned on...

Re: Digital Voice: no incoming number displayed

imjolly — Sat, 17 Jan 2026 10:37:33 GMT

then turn it off wait and then turn back on and see if that helps

Re: Digital Voice: no incoming number displayed

iniltous — Sat, 17 Jan 2026 13:15:59 GMT

Does CLI ( calling line information ) work when the phone connected directly into the SH2 phone port ( thus eliminating the DV adapter ), if it does then it’s the DV adapter that is not forwarding the information to the telephone handset.

Re: Digital Voice: no incoming number displayed

gspearson — Sat, 17 Jan 2026 14:11:37 GMT

Thanks to all - I had a setting on my account which I had not completed. Seems to be working now.