This topic

How do I replace a broadband socket, and have it moved after recent flooding?

DaxiLadie — Tue, 10 Feb 2026 08:46:10 GMT

After a recent flooding the socket is flooded, and needs replacement and moving, I don’t currently have a broadband service as moved out. Would BT do this ?

Re: How do I replace a broadband socket, and have it moved after recent flooding?

WSH — Tue, 10 Feb 2026 09:29:48 GMT

The master phone socket would be Openreach’s responsibility. Openreach don’t deal directly with the public so, assuming you are a BT customer, you would need to phone it into customer support. They will pass it on to Openreach. If you are not a BT customer, you need to contact your ISP.

Any internal extension sockets are your responsibility.

Re: How do I replace a broadband socket, and have it moved after recent flooding?

DaxiLadie — Tue, 10 Feb 2026 09:56:15 GMT

Thanks, I don’t have a contact with anyone at present, I was with sky.

Re: How do I replace a broadband socket, and have it moved after recent flooding?

iniltous — Tue, 10 Feb 2026 10:01:35 GMT

The OP sates they don’t currently don’t have a broadband service (and presumably no standalone telephone service either ) from BT , so this has nothing to do with BT .

Openreach won’t be interested as it’s not a working ‘line’ , should you order service ( from whoever you choose to use , that’s probably not BT anyway ) , and assuming there is no Openreach FTTP available in your area , then the socket gets replaced or relocated as part of an installation or early life failure via whoever your chose as the service provider , them in effect them liaising with Openreach, but only when you have made an order for service, not before.

Re: How do I replace a broadband socket, and have it moved after recent flooding?

DaxiLadie — Tue, 10 Feb 2026 13:00:06 GMT

Thank you

Re: How do I replace a broadband socket, and have it moved after recent flooding?

Jane2018 — Sat, 14 Mar 2026 09:03:10 GMT

May be just order a completely new service (and even fibre to the premises if that is available) as then everythnig will be installed again as it was when I mvoed from normal BT to fibre to the premises Community Fibre recently.