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digital voice, very low broadband speeds

Tango666 — Thu, 25 Apr 2024 13:40:50 GMT

I have been notified of a change over to digital voice, I have very low broadband speeds only 1 or 1.3 and cannot stream and have trouble down loading anything. buffering , freezing and loss of signal, and yes after 6 odd engineers nothing more they can be done and no sign of any upgrade in my area. Will digital voice work on my very low broadband speeds

Re: digital voice, very low broadband speeds

jac_95 — Thu, 25 Apr 2024 13:42:39 GMT

Hi Tango666,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: digital voice, very low broadband speeds

Keith_Beddoe — Thu, 25 Apr 2024 13:49:07 GMT

@Tango666

Welcome to this user forum for BT Retail phone and broadband customers.

Yes, Digital Voice only requires 128Kbs typically.

Voice calls are normally allocated 64Kbs each, so that allows for two simultaneous calls to be handled. I think if HD calling is used, then possibly both channels are used.

This is based on the earlier BT Broadband Talk service, so I would expect DV to be similar, except that is may allocate bandwidth dynamically using a variable bit rate.

Re: digital voice, very low broadband speeds

iniltous — Thu, 25 Apr 2024 13:46:22 GMT

Yes, the bandwidth requirement of DV is in Kb’s not Mb’s , there is a wholesale 0.5Mb profile available to providers that have ‘no broadband’ customers, that will only need IP telephony , like DV, you don’t fit into that category as you already have broadband.

Re: digital voice, very low broadband speeds

BermondseyBoy — Fri, 20 Feb 2026 21:35:36 GMT

I've had Vonage VoIP in the past, and the broadband speed really did matter. The slower the speed made your calls sound like you was on a mobile chopped up speech. Since getting full fibre and getting ee 900 package, the sound quality is good and just like a landline but clearer HD. Hope this helps.

Re: digital voice, very low broadband speeds

WSH — Fri, 20 Feb 2026 21:41:50 GMT

You're a bit late, my friend.

This thread is nearly two years old.

Re: digital voice, very low broadband speeds

licquorice — Fri, 20 Feb 2026 21:45:09 GMT

You're responding to a 2 year old pust with total nonsense. Broadband speed is absolutely irrelevant as far as VoIP is concerned. Whatever problem you had in the past it certainly wasn't due to broadband speed.