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Moved to FTTP broadband with digital voice - copper landline still active

ccarmock — Sun, 08 Mar 2026 13:47:02 GMT

I was recently asked by BT to move my broadband and landline to FTTP and Digital Voice, as this area is actively migrating now. That has happened now and works very well.

After the migration, however, the old copper landline is still active- it has a new number, as my own number moved to Digital voice. The copper based landline cannot make any outbound calls, and if I call its number I get a message to say this number does not accept incoming calls.

I am surprised that this has happened and wonder if it is in error.

Re: Moved to FTTP broadband with digital voice - cooper landline still active

WSH — Sun, 08 Mar 2026 13:44:46 GMT

No, when I was moved to DV, two years ago, mine did the same. I seem to recall it was about a month before it was turned off altogether. No idea why but I would suspect what you are seeing is normal.

Re: Moved to FTTP broadband with digital voice - cooper landline still active

iniltous — Sun, 08 Mar 2026 14:11:43 GMT

That’s perfectly normal, to move your existing number to DV , a ‘stop renumber’ order is is placed on the old copper pair service allowing the wanted number to move to DV , giving the situation you have on the copper line , a new but unusable number on it ….in time a cease will be applied on the copper pair line and the ‘engineering’ number will disappear .