This topic

Activation of digital voice

borderline — Wed, 11 Mar 2026 11:37:30 GMT

I ordered DV, yesterday was supposed to be the day of activation. Nothing has happened and no update from BT

when I check order status I get this and I don't know what else I need to do, my broadband is already set up

Re: Activation of digital voice

imjolly — Wed, 11 Mar 2026 12:05:37 GMT

if you already have a SH2 have you tried restarting the hub. does your existing phone socket still work

you can phone CS 03301234150 for assistance

Re: Activation of digital voice

borderline — Wed, 11 Mar 2026 12:21:43 GMT

my landline is still working, so I'm assuming the DV is still not activated .

Also, I have a BT Xenox 1500 and a Panasonic KX-TG6801E, are they both compatible with DV?

Re: Activation of digital voice

licquorice — Wed, 11 Mar 2026 12:50:43 GMT

Any phone that worked on the PSTN will work on DV. The green socket at the rear of the hub replicates the master socket.

Re: Activation of digital voice

chrisjp — Wed, 11 Mar 2026 13:46:08 GMT

"my landline is still working, so I'm assuming the DV is still not activated".

If by that you mean that you've still got a dialling tone on a phone plugged into your old wall socket, then DV has not yet been set up.
BT seem quite often to give a date for migration to DV and then not adhere to it.
I had the same experience and went onto BT's chat function to find out what was going on. The representative I dealt with said she couldn't give me a date for the migration, but the best way to get progress was to raise a complaint! I said I wasn't actually complaining only seeking information, but she insisted that a complaint was the best way forward. So I complied and my DV service was turned on the next day.
BT operates in mysterious ways!

Re: Activation of digital voice

borderline — Wed, 11 Mar 2026 14:04:58 GMT

yes, I still have a dialling tone if plugged in to the wall socket. I will ask them, it's not a top priority as long as I have the line working. But it would be nice to know when they are actually doing it

Re: Activation of digital voice

borderline — Thu, 12 Mar 2026 14:25:13 GMT

Today I received a text message from order management system saying they had to cancel my order because of a problem with their system. They will place a new order. This is the 3rd time it's happened with this order.

I wondering of they can't provide me with Digital Voice ?

Re: Activation of digital voice

Katie_B — Thu, 12 Mar 2026 14:50:00 GMT

Hello @borderline.

Thanks for keeping us updated.

Have you been able to speak with customer care to get some confirmation?

If not I would recommend getting in touch.

Katie

Re: Activation of digital voice

borderline — Thu, 12 Mar 2026 16:13:55 GMT

I will give them a call tomorrow

Re: Activation of digital voice

chrisjp — Thu, 12 Mar 2026 22:52:22 GMT

With BT, migration to DV will happen when it will happen. BT has no direct control when it will happen because it's done by Openreach which OFCOM insists must operate entirely separately from ISPs like BT & EE.
If your existing analogue landline is still working, it's not really worth expending a lot of effort trying to get a definite date out of BT.