This topic

New hub

Ged70 — Sat, 21 Mar 2026 15:58:54 GMT

Got sent a new hub for digital voice. Swapped out old hub ,new hub worked ok then started getting internet drop out

Hub light stays blue. Outage stays for about a minute then auto reconnects. Reconnected old hub everything good.

Is there any settings to change on the new hub. No info came with new hub only diagram showing connections which was same as old hub plus phone connection.

Cheers

Re: New hub

WSH — Sat, 21 Mar 2026 16:58:32 GMT

It should need any new settings. Make sure everything is connected securely.

Re: New hub

Michael_D — Mon, 23 Mar 2026 08:13:08 GMT

Hi @Ged70

Welcome to the community.

If everything is connected securely on the new hub, and you still see drop outs, I'd recommend speaking to our tech guides so they can look into this further for you.

Michael

Re: New hub

gg30340 — Mon, 23 Mar 2026 08:33:19 GMT

If your old hub was a Smarthub 2 you can continue to use that. You only need to change it if you have a Smarthub or earlier BT hub.

Re: New hub

WSH — Mon, 23 Mar 2026 10:18:30 GMT

Sorry, just noticed the typo on that...it should be "shouldn't need any new settings", of course.