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BT hand set is muting both outgoing andincoming calls , HELP

TelCottage — Fri, 10 Apr 2026 14:49:53 GMT

Re: BT hand set is muting both outgoing andincoming calls , HELP

RIC9380 — Fri, 10 Apr 2026 17:58:58 GMT

Which BT handset do you have?

RIC9380

Re: BT hand set is muting both outgoing andincoming calls , HELP

TelCottage — Fri, 10 Apr 2026 20:16:40 GMT

BT6500

Re: BT hand set is muting both outgoing andincoming calls , HELP

RIC9380 — Sat, 11 Apr 2026 08:13:01 GMT

That model has been around for quite a while (about 2011) so I would start by renewing the batteries. You need to get 2 x AAA Ni-MH 750 mAh rechargeable batteries and see if that resolves the issue.

Re: BT hand set is muting both outgoing andincoming calls , HELP

TelCottage — Sat, 11 Apr 2026 08:46:40 GMT

Thanks for your help