This topic

Check phone line

neil-gtis — Sat, 25 Apr 2026 09:28:02 GMT

Re: Check phone line

imjolly — Sat, 25 Apr 2026 09:39:05 GMT

you need to provide more information on problem if you want assitance

Re: Check phone line

neil-gtis — Sat, 25 Apr 2026 12:28:48 GMT

Hi check phone line on Panasonic cordless phone display no dialling tone tried a corded phone in got no dialling tone removed cover off master socket plugged corded phone in still no dialling tone sky router working and have internet

Re: Check phone line

WSH — Sat, 25 Apr 2026 12:47:22 GMT

If you are with Sky you may have been moved to the Sky Talk phone service due to the closure of the PSTN. Have you tried plugging the phone into the back of the router and then rebooting it?

Re: Check phone line

imjolly — Sat, 25 Apr 2026 13:15:35 GMT

as you are a Sky customer and not BT you should post on the SKY community forum for assistance

Re: Check phone line

neil-gtis — Sat, 25 Apr 2026 14:38:09 GMT

I have a BT land line and not sky my broadband is with sky

Re: Check phone line

WSH — Sat, 25 Apr 2026 15:21:41 GMT

OK, just to clarify further then...

From next January, at the latest, the old PSTN (Public Switched Telephone Network) will be completely closed down. The phone service will be switched to part of the broadband service and will no longer be a separate service. This means you will no long be able to have broadband with one supplier and phone with another. Going forward, they will have to be supplied by the same provider, (if a phone service is to be supplied at all). For most of the country this has already happened. Are you sure you have not been switched, (i.e. your old phone service is now turned off)? You should have been informed by a letter.

And to clarify even further, you are not talking to BT here. This is just a public to public customer self-help forum. Everyone except for the moderators, who do work EE, are just fellow customers, like yourself. The point is, it may be useful to ask Sky as well, as they will be more familiar with what is going on with Sky.

You can also contact BT customer services here:

https://www.bt.com/help/contact-bt/technical-support/landline

Re: Check phone line

iniltous — Sat, 25 Apr 2026 16:38:17 GMT

AFAIK , Sky got rid of all their ‘off net’ phone customers that were not willing to move to Sky telephony alongside their Sky broadband, in excess of 10 years ago , they were offered a choice , join Sky for both services , or find a new broadband provider …..if you are paying BT for telephone (circa £30 for PAYG calls , or £48 for unlimited calls ) , and Sky for broadband ( presumably in the order of £25-£30) your total bill of £55 -£70+ is in the order of twice what it needs to be if either BT or Sky provided both service …..perhaps you can confirm ( if you genuinely do have a shared metallic path with BT and Sky both providing services over the same ‘line’ ) what you pay each company…..

Re: Check phone line

neil-gtis — Sat, 25 Apr 2026 19:36:28 GMT

Hi you have to have a bt land line to get sky broadband yes I pay to both companies

Re: Check phone line

licquorice — Sat, 25 Apr 2026 19:59:55 GMT

Of course you don't

Re: Check phone line

WSH — Sat, 25 Apr 2026 20:58:41 GMT

@neil-gtis No, the “phone line” doesn’t belong to BT. It belongs to Openreach, who are a separate company.

Openreach provide network connections to a lot of ISPs including Sky and BT. The telephone is merely a service that has traditionally shared that “phone line” along with the broadband.

As I said, from January, (if not already), the phone service will no longer be able share the “phone line”. It will now be part of the broadband service, whoever you get that broadband from.

That means that if you want a phone service going forward it has to be with the same provider as the broadband.

It is quite possible that your phone service has been discontinued. If that is the case, you should have been fore warned by letter and advised that you needed to change the phone service to Sky.

You really need to message BT, using the link I gave you, and ask is it a fault or has it been switched off?

Re: Check phone line

iniltous — Sun, 26 Apr 2026 09:17:47 GMT

The most likely scenario here isn’t that they were a BT/Sky shared metallic path customer and the BT side of the service has been cut off deliberately or has developed a fault ( as stated Sky haven’t supported this type of shared line arrangement for many years ) the OP refers to his connection as a BT line when chances are BT are not involved at all

….I suspect either Sky have moved their phone service to be delivered via the router but the OP hasn’t plugged the phone into the router , or their is a fault ( possibly dis 1leg ) affecting Sky telephone service (from the master socket ) but the broadband continues to work , probably at a reduced rate that the OP hasn’t noticed , in any circumstances it’s Sky they need to contact , it’s very unlikely BT have any relationship with the OP .

Re: Check phone line

neil-gtis — Sun, 26 Apr 2026 11:26:03 GMT

Hi there is a fault on the line in the hands of open reach could be 2 days